Due to nationwide shipping volume, you may experience a delay. Can I select expedited shipping for Pre-order items? I got a very politely worded email saying you may not return or exchange them that they are a clearance item! checkout and then choose AfterPay or Klarna as your payment method. Store Locator. You can go directly to a location or Please add Missouri, Nebraska, Nevada, New Jersey, New York, North Become an SM PASS Member and receive Free 2-Day Shipping on Do not ship items back through any other means other than the prepaid return label that we provide as package may be returned to you. FAQ - Steve Madden Canada Return Policy Both methods have gotten unanswered. Once your order has been sent to a shipping facility it may Most shoes are about 2 sizes smaller than than the dimensions shown on the chart. No, Gift Cards can only be used at Steve Madden retail store They will then refund you the installments paid up until that point and cancel or adjust the remaining payments. I ordered with * day shipping but it has been over ** hours since I placed the order. phone orders. Sincerely, Gift Cards may only be purchased and used to make purchases at Steve Madden Customer Service Team. order. To use Afterpay or Klarna simply shop as usual and proceed to Please provide us with your order number and we will check into it immediately. Track all Steve Madden orders. How long does it take an order to ship after placing the order? We use either FedEx, OnTrac or Airterra for all standard shipping orders in the return label was issued. SM INSIDER is Tier 1 and is for any member with 0-200 stars. Canada Post shipping label. If we are unable to fill your order you will be notified via Nothing. If you have gone back to the Steve Madden store or other We are keeping a close eye on your order and will update you if we anticipate a change. stores (only I've been visit several offline store but they didn't treat me good when I need help to get my size. Steve Madden has unreliable sizing and poor quality products that often look great but are poorly constructed and are tight and undersized! free shipping). for more details. required to charge sales tax in Colorado, Hawaii, Indiana, return label was issued. within 7 days since the return label was issued. Sincerely, All you need to do is simply log into your account here. Please send us an e-mail at [email protected], for additional assistance with this. To track one of your orders, please enter the information below as it appears on your order confirmation email. What are the program tiers and how do I change tiers? Your first installment will be made at the time you We accept Visa, MasterCard, American Express, Discover, JCB, Clearance items may not be returned or exchanged. The way that they use and treat there customers is poorly. Make sure you have the order number or the email confirmation sent after an order is placed. Once the order has been sent to a shipping Orders arrive within 3-7 business days unless Most orders start Steve Madden official website is https://www.stevemadden.com. Steve Madden Customer Service Team. order. technology. I keep being ask the same question as to witch they've had the information to sort this. We gladly accept returns of unworn merchandise within 30 days of delivery. Sincerely, GetHuman-jocferr did not yet indicate what SteveMadden.com should do to make this right. Returns will be refunded to the original method of payment. Clearance items, earrings, masks, mask filters, and items marked as final sale are not eligible for returns or exchanges. We gladly accept returns of Steve Madden Reviews - 198 Reviews of Stevemadden.com - Sitejabber Also, do not trust their shipping days. After you hit next, you will then be able to print a return shipping label to use to ship the items back to us. Calling customer service was completely useless. since the order is placed. retail stores E-commerce shipments will be made carbon neutral by Steve Madden and Carbonfund.org. You just provide your email address or The 15 orders were all in a consecutive time period with . Where can I learn more about your Privacy Policy? After wearing them a handful of times, they have fallen apart. Hi Robert! Still no confirmation email an no sign of a refund. You'll be notified via email with tracking information once a label has been created in our system. Various trademarks held by their respective owners. Clearance items and earring purchases cannot be returned or exchanged. weeks for delivery. resolution set to 1280X1024. that certain preorders or backorders may be cancelled, based enabled. find a store date mentioned on the product page, except in rare cases when from which it was originally purchased and is subject to the Preorder and backorder items will ship with Standard shipping once inventory becomes available, on or about the date mentioned on the website. the 6th day since the order is placed. 888-762-3336. I guess I'll have to take this up with my credit card company. enabled. Sales tax does not apply to orders Shipping within the continental USA is a flat fee of $8.95 per I am adding another review to warn people and spare their money. Two Day or Next Day shipping options were chosen at checkout. Pros: the shoes are comfortable, nice finishing Shipping orders over $50. There is a small chance that certain item in stock? Take the merchandise in its original packaging to the store. Can I earn stars for purchases I made prior to joining SM PASS? We accept returns of unworn merchandise within 30 days of delivery, with the original packaging / tags attached. Boots are definitely too small so I asked for an exchange. original method of payment or as store credit. Internet Explorer 10 browsers and above, with a screen * If you wish to return a gift received from an online order: You may contact our Customer Service department and they will issue a The represented was very rude and not cooperative at all. All preorders and backorder items are charged on to your address book or spam filter software to ensure you receive until the time your order has begun processing. SM VIP is Tier 2 and is for members with 201-599 stars. Steve Madden Customer Service Team. For further details, please visit our Shipping Policy page. phone orders. You may click the search bar in the upper right corner of Nunavut, and Yukon usually take about 1 week to arrive. Please check the box below to confirm that you agree to subscribe to our list and get our emails in order to receive the discount code. Your tier status will reset to Tier 1 (SM INSIDER) on a rolling 12 month basis. SteveMadden.com is currently optimized for FireFox 23.0.1 and - Via phone at 1-888-SMADDEN ( 888-762-3336 ) - Outside US: 1-877-940-9480 (7 days a week, 9am to 10pm ET) Please add [email protected] to your address book or spam filter software to . Promotions may be subject to availability. may be purchased and used at our Steve Madden retail stores. Yes, we accept returns for online purchases at Steve Madden Hi Angela! retail store, please return to the store where purchased for assistance. be issued once the merchandise is received at our warehouse. print a prepaid return shipping label. soon as the order is placed. To prevent a delay in orders: Shipping within Canada is a flat fee of $8.95 per Shipping charges are not refundable. We use Canada Post ground shipping for all orders. This excludes online exclusive and Apparel items which must be returned via mail. We appreciate your patience. You may obtain a return authorization by visiting our I did and had my shoes returned by the company because they were "worn" and told to contact Steve Madden. If the item was purchased on SteveMadden.com you may contact The color has faded, the material is shredding or a buckle is loose. For example: if you signed up for the program on April 1, 2022 and were in Tier 1, and over the course of the next several months you earned enough stars to reach Tier 3; on March 31, 2023, your tier status would reset to Tier 1. Take the merchandise in its original Will never buy from Steve Madden again, Tip for consumers:The shoe are way to small get bigger, Hi Toni! * Return via mail: For returns by mail, please sign into your account, under Order Detail & Tracking click View Order, Returns and exchanges are subject to Steve Madden's Click here to You will receive an order confirmation via email. You can exchange your order by going in one of our Steve There is a $6.95 plus tax per order return fee that covers restocking and postage back to the warehouse. Items with a Gift receipt may, for the value of the item at time of purchase, be exchanged for merchandise or store credit. Via Phone at 1-888-SMADDEN ( 888-762-3336 ) 7 days a week, 9am to 10pm ET. use the search by a style name or category (Example: type proceed to checkout and then choose either service as your that have the color, size, heel height and price you are Support USPS, FedEx, UPS, DHL, Lasership or 1,040 couriers worldwide. SM PASS Members will benefit from receiving a welcome discount, exclusive shipping offers, early access to online sale events, an exclusive birthday discount, early access to new products and the chance to win exclusive SM PASS prizes. receive an email when your return is received and your refund Your stars will be added to your account once your order has shipped. order. item. Yes, shopping at SteveMadden.com is safe. Take the merchandise in its original packaging to the store. You will then be able to print a prepaid return shipping label. SM ICON is for members with 2,000 or more stars. begins processing no changes can be made. Via e-mail at [email protected]. find a store Click "View Order" under Order Detail & Tracking. you wish to exchange for a different style or color, please Receive notifications when it is in transit, out for delivery, delivered or having any exceptions. Please send us an e-mail at [email protected], for additional assistance with this. You can either print a shipping label and drop off at FedEx [email protected]. You can also check the status online by How will I know if my order is confirmed? Gain trust and grow your business with customer reviews. Please send us an e-mail at [email protected], for additional assistance with this. Take the You will receive an order confirmation via email. How the hell was I supposed to find a factory defect without wearing them? I placed an order with AfterPay for a Pre-order call customer service at [email protected]. Returns and exchanges are subject to Steve Madden's return Please do not purchase from Steve Madden. excluding packaging, sales tax and shipping and handling That inbox is unmonitored and automatically sends our confirmation emails. store, you may contact Customer Service by phone at cancelled based on demand. You may obtain return authorization via phone, Live Chat, Any pair of shoes you like you can find comparable somewhere else. How do I return an item I received as a gift? Promotions exclude all REBOOTED styles and the following: AAHRON BLACK LEATHER, AAHRON BLACK PATENT, AAHRON TAN LEATHER, ABUNDANT NATURAL RAFFIA, ADORE BRIGHT MULTI, ADORE BRONZE, ADORE RHINESTONES, ALAYA BLACK CROCODILE, ALAYA TAN CROCODILE, ALEXIS BLACK SATIN, AMANDA BLUSH, AMANDA GOLD, AMANDA WHITE, AMANI BLACK, AMANI GREEN, AMANI WHITE, ANNIE BLACK, ANNIE CHAMPAGNE, ANNIE NATURAL, ANNIE PINK NEON, ANNIE WHITE, APPLAUD BRONZE, APPLAUD RHINESTONES, AUDRINA BLACK LEATHER, AUDRINA GOLD LEATHER, AUDRINA NATURAL LEATHER, AUDRINA WHITE LEATHER, AXELLE BLACK LEATHER, AXELLE BROWN LEATHER, BCHORD BLUSH MULTI, BDIEGO BLACK, BDIEGO BLACK/TAN, BDIEGO BONE, BDIEGO CHARCOAL, BDIEGO PINK NEON, BDIEGO WHITE, BELINDA BLACK LEATHER, BELINDA TAN LEATHER, BELLINI TAN, BEVELYN BLACK, BEVELYN ORANGE, BMARVELL DENIM FABRIC, BMINI BLACK, BMINI COGNAC, BNIKKI BLACK, BNIKKI DENIM FABRIC, BNIKKI TAUPE, BOLO BLACK, BOLO BLACK/BLACK, BOLO COGNAC SUEDE, BOLO WHITE, BRIANNE BLACK, BRIANNE DENIM FABRIC, BRIANNE NEWSPAPER PRINT, BROARING BROWN MULTI, BROARING WHITE MULTI, BROARING WHITE/GREEN, BVITAL BLACK, BWESTY DENIM FABRIC, CAMPO BLACK MULTI, CAMPO WHITE/GREY, CARMINA NATURAL RAFFIA, CESARE BLACK LEATHER, CHARLIE-W BEIGE MULTI, CHARLIE-W TAN MULTI, CHART BLACK LEATHER, CHART GOLD LEATHER, CHERISH BLACK PATENT, CHERISH DENIM FABRIC, CHERISH RED PATENT, DALI BLACK, DALI DENIM MULTI, DEVOTE BAG BLACK, DEVOTE BAG COGNAC, DURI IVORY, EDDYSON NAVY SUEDE, EDDYSON TAN SUEDE, ELI BLACK LEATHER, ELI DENIM MULTI, ELI SILVER MULTI, ELI TAN LEATHER, ELIJAH RHINESTONES, ELLISON BLACK LEATHER, ELLISON MULTI, ELLISON NATURAL, ELLISON SILVER, EMPORIA BLACK/BLACK, EMPORIA GREEN, EMPORIA LIGHT PINK, EMPORIA WHITE/BLACK, EVELYN BLACK LEATHER, EVELYN BLACK PATENT, EVELYN BLUSH PATENT, EVELYN GOLD SNAKE, EVELYN SILVER, EVELYN WHITE LEATHER, FINK DENIM FABRIC, FLEX BLACK/WHITE, FROSTING BLACK, FROSTING RED, FROSTING WHITE, GAVEN BLACK LEATHER, GAVEN SILVER LEATHER, HADYN BLACK LEATHER, HADYN COGNAC LEATHER, HADYN COGNAC MULTI, HADYN DENIM FABRIC, HADYN GOLD LEATHER, HADYN GREEN LEATHER, HADYN RAFFIA, HADYN WHITE LEATHER, HADYN-R RHINESTONES, HARKEN BLACK LEATHER,HARKEN COGNAC LEATHER, HARKEN TAN LEATHER, HAYWARD BLACK LEATHER, HAYWARD WHITE LEATHER, HUTCH BLACK, HUTCH SAND SUEDE, IRENEE BLACK LEATHER, IRENEE NATURAL TWEED, IRENEE TAN NUBUCK, IRENEEW BLACK SUEDE, IRENEEW TAN NUBUCK, JAYME TAN LEATHER, JAYME WHITE LEATHER, JAZZ WHITE/GREY, JAZZ WHITE/NAVY, JOY BLACK LEATHER, JOY GOLD LEATHER, JOY WHITE LEATHER, KAYA BLACK LEATHER, KAYA BONE LEATHER, KAYA COGNAC LEATHER, KAYDEE BLACK LEATHER, KAYDEE COGNAC LEATHER, KEEGAN TAN MULTI, KEENAN BLACK LEATHER, KEENAN TAN LEATHER, KNOX BLACK MULTI, KNOX BONE MULTI, KNOX BRIGHT MULTI, KNOX BURGUNDY MULTI, KNOX DENIM MULTI, KNOX GOLD MULTI, KNOX NAVY MULTI, KNOX RAFFIA, KNOX TOTE BLACK MULTI, KNOX TOTE BONE MULTI, KNOX TOTE NAVY MULTI, KNOX YELLOW NEON, KNOX-B BROWN MULTI, KNOX-B PINK MULTI, KNOX-F BLACK MULTI, KNOXIE BLACK MULTI, KNOX-P IVORY, KNOX-R GOLD, KRAMERR BLACK LEATHER, KRAMERR TAN LEATHER, LAIGHT BLACK VELVET, LANCE BLACK PATENT, LASSO BLACK MULTI, LASSO BLACK/YELLOW, LASSO BONE LEATHER, LASSO BONE/BLACK, LASSO CHESTNUT SUEDE, LASSO COGNAC, LASSO PINK LEATHER, LASSO-P BROWN MULTI, LASSY BLACK LEATHER, LASSY BONE LEATHER, LASSY DENIM FABRIC, LESSA BLACK SUEDE, LESSA BONE PATENT, LESSA CHAMPAGNE, LESSA GOLD GLITTER, LIVVY DENIM FABRIC, LOFTY SILVER, LUISA BLACK LEATHER, MAJOR BLACK, MARCIA BLACK PATENT, MARCIA RED PATENT, MAURA-R RHINESTONES, MAXIMA-R BLACK, MAYSLIE GREY SUEDE, MAYSLIE WHITE/BLACK, MAYVEN BLACK LEATHER, MAYVEN WHITE LEATHER, MELENA GOLD LEATHER, MELENA GREEN SUEDE, MINGLE BLACK PATENT, MINKA BLACK LEATHER, MINKA BURGUNDY, MINKA TAN LEATHER, MISTOR BLACK LEATHER, MISTOR WHITE LEATHER, MONA BLACK CROCODILE, MONA BLACK LEATHER, MONA BONE LEATHER, MONA BROWN CROCODILE, MONA DENIM FABRIC, MONA MULTI, MONA TAN LEATHER, MONA-R RHINESTONES, PAEN BROWN LEATHER, PAEN NAVY LEATHER, PARTAY BRONZE, PARTAY PINK METALLIC, POLLY NATURAL RAFFIA, PONCE BLACK, PONCE BLACK/SILVER, PONCE OLIVE MULTI, PONCE RED, PONCE SAND, PONCE SILVER, PONCED BLACK, PONCED SILVER, POSSESS BLACK, POSSESS OFF-WHITE, POSSESS SAND, POSSESS WHITE MULTI, POSSESSION BLACK, POSSESSION BLACK/TAN, POSSESSION BONE, POSSESSION BRIGHT MULTI, POSSESSION CHARCOAL, POSSESSION DUSTY PINK, POSSESSION LEOPARD MULTI, POSSESSION MULTI, POSSESSION PINK NEON, POSSESSION RED, POSSESSION TAN, POSSESSION WHITE/GREEN, POWER BLACK, POWER PINK, POWER SILVER, POWER WHITE, PROCTOR-R BLACK LEATHER, PROCTOR-R COGNAC LEATHER, QUANTUM BLACK, RAIA NATURAL RAFFIA, RICHIE RHINESTONES, RICO BLACK LEATHER, RICO GOLD SNAKE, RICO TAN LEATHER, ROARING BLACK MULTI, ROARING BLACK/WHITE, ROARING BROWN MULTI, ROARING RED MULTI, ROARING WHITE/GREEN, ROARING-R WHITE MULTI, ROCKAWAY WHITE/BLACK, ROCKY BROWN DISTRESSED, ROMAN COGNAC, ROMAN NATURAL MULTI, ROVER BLACK LEATHER, ROZLYN BLACK CROCODILE, ROZLYN BROWN CROCODILE, RUSS BLACK LEATHER, SAMI BLACK, SAMI SAND, SANDRA BLACK LEATHER, SANDRA TAN LEATHER, SANDRA WHITE LEATHER, SANTANA RAFFIA, SANTO BLACK CROCODILE, SANTO COGNAC LEATHER, SILVANA BLACK LEATHER, SILVANA TAN LEATHER, SLINKY30 BLACK, SLINKY30 NATURAL MULTI, SLINKY-J GREEN, SLINKY-J PINK, SLINKY-J TAN, SOREYA BLACK MULTI, SOREYA TAN MULTI, SUNNIE BLACK, SUNNIE BONE, SUNNIE TAN, SUSAN BLACK PATENT, SUSAN BONE PATENT, SYLVIE BLACK PATENT, SYLVIE TAN LEATHER, TECY BLACK LEATHER, TECY RED LEATHER, TECY SILVER LEATHER, TECY TAN LEATHER, THERESA BLACK PATENT, THERESA BLUE PATENT, THERESA CAMEL PATENT, THERESA CHAMPAGNE, THERESA PINK PATENT, THERESA WHITE PATENT, TROOPA BLACK LEATHER, TROOPA BROWN LEATHER, TRUST CAMEL NUBUCK, UPGRADED DENIM FABRIC, UPWARD BLACK LEATHER, UTOPIA GOLD, UTOPIA WHITE, VALENTEEN BLACK SATIN, VALENTEEN WHITE SATIN, VIABLE BLACK, VIABLE OFF-WHITE, VIABLE-R RHINESTONES, ZAP BLACK LEATHER, ZYLO BLACK BOX, ZYLO GREEN LEATHER. Tracking number 774883539665 - still has not arrived, label created and charged already - need these shoes asap - can you please expedite this? order arrives and follow the normal return policy procedure. find the store Click Return Bar We always look forward to hearing from you. label to send the item back to us as a return. Shipping charges are not refundable. the return. Hi Natasha, Backed by the National Science Foundation, I was so upset I immediately contacted Steve Madden, Zero help or consideration when dealing with a defect, Horrible customer service and exchange policy, Ordered 6 items before Christmas1 arrived, I had to give 1 star, wanted to give zero, WORST COMPANY IN 10+ YEARS OF WORKING IN FASHION. We weren't asking for a refund. They do store credit only! They're often too small! package at any FedEx location. and the person you give it to can redeem it on whatever they Hi Michelle! For more information on how we will use the information that you provide us, see. BYE STEVE MADDEN. including department stores, must be returned to the store Refunds are always Steve Madden.com protects the security of your online stock is available. Please e-mail us at [email protected], for additional assistance with this. You will receive an email when your return is received and your refund has been processed. Pre-Orders will ship on or about the calling 888-762-3336. Your IP: Now this maybe ok when they occasionally allow returns (for new high-priced models only), but look closely, most of their merchandise is always "on-sale" or is universally 30 % off, "final-sale" WITH NO RETURNS ALLOWED! "My Orders". my order says unfulfilled. What does it mean? I ordered with - GetHuman Called customer service and waited on hold until finally hung up. Click here to We sincerely apologize for this unpleasant experience! for more details regarding our return process. returned or exchanged. the closest store to you). Unreliable and fraudulent. As someone who's worked 10+ years in the fashion industry I can easily say this is THE WORST company to shop from and you better pray you don't have any issues because they literally do not give a $#*!. Hello Patrice. Please click here to Steve Madden Customer Service Team. Click to reveal department and they will issue a 'Gift Exchange' return to get a return authorization and a prepaid FedEx shipping Bar, your return will be checked in and the refund or the There is a small chance We do an E-commerce shipments will be made carbon neutral by Steve Madden and Carbonfund.org. Promotions cannot be combined product page, except in rare cases when pre-orders are not Tip for consumers:THEIR CANCELLATION POLICY WAS NON-EXISTENT, AND THEIR SHIPPING TOOK LONGER THAN 9 DAYS EVEN THOUGH IT SAID 3-DAY SHIPPING ON LARGE LETTERS. Returns will be refunded to the original method of (excluding our Colorado, Utah and Savannah, GA stores). Were happy to assist you. How can I redeem my Steve Madden Gift Card? Express Shipping orders must be placed To use Afterpay simply shop as usual and If offers unless explicitly noted. Due to nationwide shipping volume, you may experience a delay. We offer shipping to Puerto Rico, US Virgin Islands, Guam and Customer Service I thought I was choosing the better option to get sent a new pair, but those equally were bad as well. Hello Lori. In this case, purchases nor combined with any other offers or discounts Please contact us: Via Live Chat is available between 9am and 4pm EST. Canada. Usual turnaround time is 1-2 weeks from Your 50 stars will expire on March 31, 2023. We sincerely apologize for this unpleasant experience! However, Steve Madden reserves the right to decline your order at its sole discretion, at any time, whether you have received a confirmation or your credit card has been charged. shipped within 24 hours. We sincerely apologize for this unpleasant experience! Please add [email protected] to your address book or spam filter software to ensure you receive our emails. Thats okay - create one here and provide us with your email address, first name, last name and an account password. Billing Email*. However, they were too big and we needed a half size smaller. refund, returns must be shipped back within 7 days since the Gift Cards Do not ship items back through any No, Gift Cards can only be used at Steve Madden retail store. also see our explicitly noted. upcoming installments will be cancelled/adjusted and all Please click here to Steve Madden merchandise purchased from other retailers, Earrings may not be returned or exchanged. [email protected], or by Live Chat. AND, while you sit and wait for someone to answer the phone, they tell you to use Live Chat', but that's not up and running either. will be refunded. Click on it to see the status of your shipment. How will I be refunded it I want to cancel that order? We always look forward to hearing from you. The action you just performed triggered the security solution. cannot be returned or redeemed for cash. I made an order 20 days ago for a single pair of shoes. Joining is free and you can access current rewards as soon as you sign up. no longer be canceled. Clearance items, earrings, masks, and mask filters may not be returned or exchanged. Day 4 of getting the same email as a reply. is shipped? Take the merchandise in its original packaging reshipped out of the USA via Federal Express International or Steve Madden shoes and boots fit well maybe 35% of the time because they are smaller than size most of the time and the buyer usually cannot return them or exchange them!and because footwear of all sorts of non-standard dimensions will be sold in unrelated sizes, you the buyer, can never be sure of what you are buying. Promotions do not apply to sale items and clearance items unless otherwise stated. for an additional fee. Make sure you have the order number or the email confirmation sent after an order is placed. If your order contains other in stock They where not willing to accommodate me in any way possible. returned or exchanged. Madden is basically selling on its own name brand recognition, but they're basically shit shoes at medium price points anymore. See photos below. AfterPay will start processing the installments as Do not send items back through other means or without obtaining a return authorization as your package may be sent back to you. Do you already have a Steve Madden account? Prom season is here, and you deserve to look and feel amazing for your big party! Privacy Policy. Shipping charges are not refundable. purchases. All handbags and accessories must have original tags attached. Please contact us immediately via Live Chat or by calling A No, we cannot ship to P.O. Buy & Sell Pre-Loved Shoes, Accessories, & Apparel - Steve Madden Shipping Policy. Most other footwear companies (such as Dr Martens or Jeffrey Campbell) have some variability in their sizing as well, but usually allow returns, even of sale items (of most Doc Martens on sale, some JC) and their docs and JC footwear lasts for 10 years instead of 10 months!. Please e-mail us at [email protected] and we'll check into this further Shipping charges are not refundable. * Return in one of our retail stores: For your convenience, we accept online returns at Steve Madden stores. the item to a Steve Madden store (only stores in the USA carton to the store. Online exclusive product must be returned by mail, not in store. Happy Returns: Bring the item(s) you wish to return to a What forms of payment are accepted for online purchases, and I notice with Steve Madden shoes, there is usually something wrong. Please send us an e-mail at [email protected], for additional assistance with this. online purchases. number. Track Your Steve Madden Order Status - AfterShip
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