I called but they are closed now. Basically they stopped the package because they want to know what's inside and what its real value is. Why is your DHL tracking stuck on the clearance event? If your shipment has been given release by customs, this essentially means its free to continue on to wherever its going next. However, it will take some time for the paperwork to be reviewed. It may come as shipment has been given release by customs.. Package Stuck In Customs, says the "clearance process will continue once the additional details are provided for clearance" sent them a form days ago and nothing, what is going on? Customer service has been horrible. [See Tips To Avoid It], Paperwork that was not filled or filled incorrectly, The shipper lied about the value of the shipment, The shipment contains something illegal and has been tagged as high-risk, The shipment must undergo further examination, The description of the shipment is vague or not descriptive. But first, you should check to see if the Further Detail tab has been updated since you last checked. Trademarks are only used for nominative fair use and are property of their owners. How To Cancel A USPS Shipment [A Step By Step Guide], What Is A Delivery Exception FedEx? In these instances, you should look for further details on the page to find out exactly what is going on with the package. Hi, could I please get my case looked at as well? Hi! . In addition to the standard clearance event message you are likely to see several times on the DHL tracking page, there are several more clearance-related message youre likely to find. WebWhy is your DHL tracking stuck on the clearance event? Last week, I made a purchase from a well-know figures and statues website since it was offering free shipping from the US to Italy. Uncontrollable clearance delay is one message that no one likes to see. Hi, I've been having the same problem where it says "The Clearance process for this shipment is on-going with additional details required for clearance" could someone please help? So, remain patient and hope that youll see the next message soon! In this article, Ill be covering what clearance events are in detail, as well as some of the other clearance-related issues that may pop up while your package is in transit. Please let us know what happens. However, its also possible that the package has simply left the previous country, and DHL hasnt shown any further updates since then. Ganbatte kudasai! One message youre likely to see at some point is determining customs duty.. If the address or name is incomplete, the shipment will be delayed. Ordered some jewelry from US and it's currently stuck in customs. They said that they attempted to contact the sender yesterday, but so far they haven't replied, and if they don't reply at all within 30 days my package will be sent back to the US. It is a legal necessity for delivery, even for deliveries of a single item. As mentioned earlier, the receiver of the package is often (but not always) responsible for the duties paid to clear the shipment through customs. Thankfully, DHL handles this for you. 3. The truth is, it depends. WebUnfinished Consignee and Shipper Information. Same here, mine is stuck at clearance event at Cincinnati Hub, OH for over an week now It so stressful when the package is over $200 1 Reply MrSimbaBoy 9 mo. In some cases, its possible that DHL may end up appearing stuck for several days or even several weeks, with clearance event being the most recent message. Instead, as per title, it has been stuck at Clearance Event since July 29 even if I have promptly sent the requested documentation and paid in advance the taxes and fees. Jump to the last page Thank you for your patience. It is a normal step and does not imply that anything is wrong. It was supposed to be delivered on june 21st, but the status has been "exception: clearance event" ever since. This is exactly what it sounds like there is some additional issue that is causing a delay with the product being cleared. This duty is determined by the value of the product within the shipment. Scan this QR code to download the app now. In rare circumstances, you may see a message stating that further clearance processing is required. I've had the same issue: Good day please my shipment is saying clearance event. WebIt that was supposed to be delivered on August 1 via DHL Express. Not sure why yours is stuck 1 Reply Ai4Loves 9 mo. WebWhy is your DHL tracking stuck on the clearance event? The Clearance process for this shipment is on-going with additional details required for clearance Next Step The clearance process will continue once the additional details are provided for clearance My DHL tracking number is 9526355053 It's been stuck with this message for a few days now, could someone please look at this to get it In cases where the receiver refuses to pay customs duties,the shipment is sent back to the sender. The carrier will have to figure out how the shipment should be dealt with. ago Am not sure either I also already pay for import duty last That being said, DHL tracking can show you if any further action needs to be taken, so its a good idea to pay attention to any messages that pay pop up and contact DHL if necessary. My parcel from Japan to the Netherlands has been stuck in customs since june 24th. 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DHL is a shit list carrier. In some cases, its possible that DHL may end up appearing stuck for several days or even several weeks, with clearance event being the most recent message. They also told me that there is nothing I can do, except for trying to urge the sender to send me this phantom invoice. It's been like this for a week. In addition to the standard clearance event, you may come across several additional clearance-related messages. Mine was due for december 9th 2021,I live in Qubec city and i ordered a computer on NXZT,been in Qubec since last friday and has been on clearance event since then,no email,whenever I call I cant talk to someone,its a expensive parcel and I wish someone could help me. Not sure why yours is stuck 1 Reply Ai4Loves 9 mo. Edit: Also Ontario Often times when importing or exporting products to another country, duties will need to be paid for doing so. Same here, mine is stuck at clearance event at Cincinnati Hub, OH for over an week now It so stressful when the package is over $200 1 Reply MrSimbaBoy 9 mo. WebDHL Express manages the majority of queries from the customs authority on your behalf. It is quite normal and shouldnt bother you much. Importing or exporting a shipment comes with a lot of paperwork! Having the exact same issue at the same time my friend. You can see this additional information on the tracking page. Essentially, if you are stuck on a DHL Clearance Event update you need to follow the steps from the section above. The brokerage people are usually far better informed (which explains the much longer wait time to get through on the phone), and will cut to the chase. Hi I have been having this issue for 2 weeks now. Providing complete, accurate and compliant waybill and customs invoice (Commercial/Proforma) details is essential for a successful customs clearance. However, issues still do arise, and delays with clearance can occur that slow down your packages arrival. If it hasnt, then there may be a problem with your package. If there is an inaccuracy in your paperwork, you could be delayed for this. the exactly same phone was sent by DHL a month ago from Brazil to here ( Sweden) and di not have a problem at all .. whats the deal here?? Having the exact same issue at the same time my friend. WebMy DHL Tracking Is Stuck On Clearance Event. LadyDeathXXX 7 mo. On rare occasions, the tracking update for a shipment may say, Further Clearance Process Is Required. This shouldnt warrant any type of panic, as DHL will be the one to handle it. Thanks. My DHL Tracking Is Stuck On Clearance Event. Tracking registers a "Clearance Event" once each day. You can reach DHLs contact page by clicking here. It is done to ensure that all shipments are registered with and approved by the countrys government for import and export. The best place on the internet for everything DHL, DHL Express, DHL Global Mail and the Deutsche Post. Your email address will not be published. Once your goods are cleared, we arrange for transfer before final delivery. So, lets look over some more of the customs-related messages you may find on the tracking page and if youll need to to do anything further for your package to clear customs! This is the one message that everybody hopes to see during the clearance event. PLEASE HELP!! The event is organized by DHL, a leading global logistics company, and is held at various venues across the world. Additionally, to ensure that all duties and taxes due are paid. If the DHL Clearance Event update on your tracking information seems to be stuck even after 48 hours or so, it may be worth contacting the company. However, there are situations where the tracking status is stuck on clearance events. I called and DHL said that US customs picked The best place on the internet for everything DHL, DHL Express, DHL Global Mail and the Deutsche Post. If you attach the wrong paperwork, it will be delayed. ago Thankyou for that. This is essentially an event in which the shipment is registered with and approved by the countrys government for import and export, and any duties / taxes owed are paid. CUSTOMS SEIZED. Social Followers18.7kFansFacebook20.8kFollowersTwitter1.8kFollowersInstagram636SubscribersYouTube112FollowersLinkedIn136QuoraLove Counter, Do you see an update on your DHL tracking page, that says clearance event?. One of the most common additional messages you will come across is determining customs duty. However, there are situations where the tracking status is stuck on clearance events. 3. If you attach the wrong paperwork, it will be delayed. So, simply be patient and check back from time to time. We are not affiliated with or endorsed by any company unless otherwise noted, nor do we speak in any official capacity on behalf of any third-party. Is there anything else I should try to do to solve this mess? However, you can contact DHL customer service for more clarity if your tracking is stuck on Clearance Event. The process often causes delays, depending on the nature of the case. This page may contain affiliate links. Most products that experience an uncontrollable clearance delay end up clearing customs just fine in 1-3 extra days, with no issues whatsoever. It happens sometimes that the customs office gets overwhelmed with work. Kindly provide us with your order number, please? Thank you for your inquiry. Instead, as per title, it has been stuck at Clearance Event since July 29 even if I have promptly sent the requested documentation and paid in advance the taxes and fees. Has anyone ever seen this before? Be patient, and continue checking the tracking page for updates! Tracking registers a "Clearance Event" once each day. Anyhow, if DHL tracking shows determining customs duty, the amount of duties needing to be paid is currently being calculated. As you read on, I will list out some of the additional info and what they mean. The DHL clearance event simply implies that your shipment is undergoing customs clearance. Providing complete, accurate and compliant waybill and customs invoice (Commercial/Proforma) details is essential for a successful customs clearance. However, if either one of the two is incomplete, you may come across additional info. For this reason, it is important to check your mail in case DHL customer care tries to contact you. In most cases, DHL handles the entire process and, most times may contact you if necessary.
