All of those complaints, like some of these from Consumer Affairs, say StubHub issued a refund, but I have yet to find one saying StubHub found them, as Derrick F. claimed, comparable or better tickets. Most complaints about StubHub seem to be coming from people who dont actually understand the premise of StubHub, which is that tickets are being resold from regular people who can price the tickets however they want. When it does occur, we take the matter very seriously and investigate with the seller to find out what happened. Have you made a mistake by purchasing an excessive number of tickets? The U.S. Supreme Court hasnt set a conference date on the Fast Auto petition for certiorari, even though briefing in the case is complete. Marrali tried for nearly a month to get a refund from StubHub, but had no luck. In combination, the two rulings mean that if corporations try to impose arbitration provisions that effectively bar public injunctive relief, courts will find them invalid. StubHub Refund Policy - When The Event Is Postponed Or Canceled. Required fields are marked *. Looking to sell? Depending on where you live and how you got the tickets, you may be due a cash refund. For more information, read. StubHub only delivers earnings to sellers after the show has taken place. Stubhub does not accept returns. Is that true? 7 calle 1, Suite 204 If it is postponed/rescheduled, the tickets are still valid. am I just fucked out of $250? Consumers in several states will receive long-delayed refunds from StubHub, according to a multi-state settlement of lawsuits brought in the wake of a shift in the ticket resale company's refund policy in 2020. We are changing the way you register and sign-in to the StubHub Community. A graduate of the University of Florida, Julia has four years of experience in personal finance journalism and specializes in covering money trends. StubHub, in its sole discretion, will determine when an event has been cancelled. We just sent you a welcome email. Home Online Shopping Buying and Selling StubHub Course StubHub Return Policy and Refunds. You can request a refund from StubHub by email. Unfortunately, fake StubHub tickets happen, as I learned at Kaskades Pier 94 concert Saturday night. Thats everything that we can tell you about StubHubs returns and refunds policy! Fast Auto told the justices that in the wake of McGill, California courts have adopted such a loose definition for a public injunction that hundreds of companies are now facing non-arbitrable claims, subverting the whole point of their mandatory arbitration agreements with consumers. Those disputes, the motion said, are governed by the arbitration provision in StubHubs user agreements and the judge should not allow class counsel to get away with artfully drafting their complaint to invoke the McGill rule as a tactic to evade individual arbitration. StubHub is a ticket exchange that is a go-between for ticket buyers and sellers. StubHub will contact you as soon as possible. Would love to hear if anyone has had success getting a refund from Stubhub. Copyright 2023, All Rights Reserved | Some TicketNews posts have affiliate links - it may receive a commission if you click a link and purchase tickets or other products. The refund will typically process within 5 to 8 business days. The company contended that this case is, in fact, a series of private contract disputes between StubHub and dissatisfied customers. It is simply a platform that connects people who are selling tickets with people who wish to buy tickets. Plaintiffs werent really after an injunction to protect the general public from future injury, the company argued in its motion to compel arbitration. Ticketmasterand its owner,Live Nation, whose pandemic ticketing policies were also subject tocomplaints and lawsuits, offers refunds or credits if an event is canceled once it gets funds from the event organizer. Lawsuits were filed after the company stopped honoring its "fan guarantee" refund policy in March of last year, giving consumers . Reuters, the news and media division of Thomson Reuters, is the worlds largest multimedia news provider, reaching billions of people worldwide every day. StubHub will refund your money if your event is canceled or they made a mistake, but they won't refund your money otherwise, unfortunately. At the same time, buyers expect immediate refunds. As a result, weve enacted new policies in the US and Canada that we believe are clear and fan-first.. Sellers: If you have already been paid, we'll charge your credit card on file to recover the payment. I got a confirmation from Stubhub that the transfer to AXS was confirmed, but the tickets . If these are not available, you will likely get a full refund. You can view that credit in your StubHub wallet on the website if you're not able to track down that email. It helps buyers and sellers of tickets for sporting events, concerts, theatre performances, and other live entertainment events. In the midst of the pandemic, StubHub suddenly changed its ticket refund policy, denying most customers a refund even if their event is canceled, but some Massachusetts customers say . I will say this: Until Saturday night I had never heard anything about fake tickets from StubHub or had any trouble with it myself, and when it did happen, their customer service team was quick to issue a refund and also gave me $15 towards my next StubHub purchase. The settlements will mean a payout of close to $20 million in refunds to more than 75,000 consumers in the nine impacted states and District of Columbia, depending on how many consumers claim refunds. Ticket refund?Unless your concert has been canceled amid the coronavirus, they can be hard to come by. See here for a complete list of exchanges and delays. Re: Refund? Consumers in several states will receive long-delayed refunds from StubHub, according to a multi-state settlement of lawsuits brought in the wake of a shift in the ticket resale companys refund policy in 2020. All quotes delayed a minimum of 15 minutes. When the coronavirus crisis locked down the U.S. in late March 2020, though, StubHub changed its rules. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the. In Wisconsin federal court,StubHub has been hit with a putative class action from the buyers of those resold tickets. BOSTON . If the tickets you receive are the wrong ones, please call StubHub at 1-866-788-2482. The return of live events, the input of customers, partners, and regulators, and the opportunity to finally consult with our new parent company, viagogo, all contributed to StubHubs decision to make this move now," the company said in a statement. I agree to Money's Terms of Use and Privacy Notice and consent to the processing of my personal information.Sign UpNewsletterSubscribe successful!You will now receive Money's Dollar Scholar newsletter at Reply anytime to let us know how we can improve. Full buyer Terms & Conditions here. Exchanges will only be allowed for accessibility reasons. Many events this past month were canceled. StubHuboffers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to ano-refunds policyit adopted in March 2020 to the dismay of many customers, the company told The Associated Press. Thanks to the nightmare known as the COVID-19 pandemic, StubHub faces a rather existential problem. If any of these unfortunate scenarios happens, to get a refund: Contact StubHub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at [emailprotected]. Go to StubHub Refund Policy Purchase Policy - All sales are final and refunds are only allowed in limited circumstances, as explained in this section below on canceled and postponed events. If you're not seeing that credit in your account and you didn't get an email it may be possible that the event is still in a postponed status and the venue/band/promoter hasn't yet confirmed that the show is cancelled, in which case we won't have it cancelled on our end. The April 25th show was canceled due to COVID-19. As one Yelper, Smartbox of Minnestoa T., put it, I guess Buyer Beware is the motto of the times!, Image of Chicagos Auditorium Theater via. follow the steps below. Get valid tickets to any event or your money back, We go out of our way to find replacement tickets if there is an issue with your order, If your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund, Set your price and adjust it at any time before your tickets sell, Get fast and hassle-free delivery followed by timely payment. StubHub cited a 2020 ruling by U.S. District Judge Dale Fischer of Los Angeles, who granted the companys motion to compel arbitration in a refund class action by people who bought tickets to cancelled Major League Baseball games because plaintiffs public injunction claim actually would have conferred no public benefit. Danielle is the author of this solution article. (States, Store Locations, Prices, Types + More). Virginia Attorney General Mark R. Herring, for example, said "the COVID pandemic should not be used as an excuse to withhold refunds owed to customers for cancelled events." StubHub Return Policy [Quick Information]. Privacy Policy. The ticket service changed its refunds policyas the COVID-19 pandemic picked up steam in the USA, announcing that it would give customers credit rather than cash when concerts, sports games and other events were canceled. Opinions expressed are those of the author. All Rights Reserved. No big deal, I know they use 3rd parties sometimes. Tickets were either never delivered or arrived late. The corporate pushback has not escaped the attention of the 9th Circuit. The refund will typically process within 5 to 8 business days. For more information, please see our StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the. Most of the public officials involved in the StubHub settlement issued statements Tuesday and Wednesday celebrating the decision. Many companies featured on Money advertise with us. Our Standards: The Thomson Reuters Trust Principles. StubHubs arguments to Gilliam echoed assertions from lots of other corporate defendants over the last few years. Make the best possible case for yourself. Click your state to see if you qualify! Decide on a ticket price and how you will be repaid. 1:00 StubHub offers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of. StubHub wont refund me for tickets I never received? You can get a refund from StubHub by calling their customer service line. The Hollywood Reporter is a part of Penske Media Corporation. However, StubHub offers a refund. Class counsel in the StubHub litigation, Ahdoot & Wolfson and Wittels McInturff Palikovic, alleged, among other things, that StubHub continued to tout its FanProtect guarantee of full cash refunds for cancelled events even after it stopped paying cash refunds to all customers. Go with that one and theyll connect you with a representative. Enjoy!Make sure we land in your inbox, not your spam folder. Opinions expressed on this site are the author's alone, not those of a third-party entity, and have not been reviewed, approved, or otherwise endorsed. Opinions are our own, but compensation and in-depth research determine where and how companies may appear. There are no exceptions ever on postponed events: I recommended reaching out to the venue and pushing for an official cancellation or reschedule date 1 Reply mpipmpip 1 yr. ago Oct fifth is last day for what? Cookie Notice Did you find it helpful? So we can dig into this deeper, can you please send us an DM with the order number along with the email address and zip/postal code on your account? I will also say this: My dad just bought World Series tickets for the two of us via StubHub and Im terrified theyre going to be fake. To resale your tickets, follow the instructions below: If your tickets do not arrive in time for an event, are not valid for the event stated, or were grossly misrepresented on StubHub, you may be eligible for a refund.
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