PO Box 20217. The Ombudsman does not have power to make binding and enforceable decisions. (02) 4352 4400. they contacted the landlord or agent about the problem or made a reasonable attempt to do so. acknowledge their continued connection to their country and culture. Housing and homelessness We work with housing support services to respond to homelessness in NSW and enable affordable housing for all. . If you are seeking any of these outcomes, you can seek legal advice. The Registrar of Community Housing can be contacted on: Locked Bag 4001, Ashfield BC 1800 Free call: 1800 330 940 Facsimile: 02 8741 2522 Email: [email protected] Web: www.rch.nsw.gov.au. That the Committee inquires into and reports on the management of public housing maintenance . fire safety upgrades to keep our tenants safe. Find information on what housing support you may be eligible for, your rights and responsibilities as a tenant, how to apply for private rental assistance or social housing, assistance with starting or keeping a tenancy and understanding your rights and responsibilities as a tenant. 13Community Housing Industry Association NSW, No. You can find contact details on our . If you or your visitors have caused damage to the property, you may have to pay for the cost of the repair. All repair requests are sent to the Housing Contact Centre for review and processing. $300 million will go toward capital maintenance works for more than 15,800 NSW Land and Housing Corporation owned social housing properties over the next 3 years, improving the condition and quality of homes, reducing future maintenance costs and addressing cost of living. State: NSW. 7Tenants' Union NSW and Public Interest Advocacy Centre, No. We pay respect to the Traditional Custodians and First Peoples of NSW, and Simple and convenient tools for you to interact with us and access your information online 24/7. We generally do not take action on complaints about decisions that are appealable because we believe the appeal process and HAC offer an alternative and satisfactory means of redress. PaGe 2 NSW HealtH Closing the gap: 10 years of Housing for Health in NSW The NSW Department of Health has been managing a health and safety focussed repair and maintenance program in Aboriginal community housing across NSW over the past 10 years. This is the fastest way to lodge a request or complaint. To ensure we can continue to improve how we handle your requests for repairs and maintenance, you can rate your recent experience or see star ratings from other people on the Tenant Experience Dashboard. Please don't include personal or financial information here. The Housing Commission of New South Wales was established by the Housing Act, 1941 (Act. If they are unable to sort out the problem, you can complain to FACS. These translations should be used as a guide only. You need to give them a chance to sort out any problems first. Your rating will help us improve the website. Family day care; . Requests can also be lodged through the NSW Government'seRepair portal. The Waterloo Connect office at Shop 2, 95 Wellington Street, Waterloo is currently closed. be reimbursed, up to $1,000 by the landlord. HAC is independent and can review FACSs decisions and recommend changes. However, your complaint about a decision might include a matter that we can assist you with. Information on becoming a DCJ Housing tenant and how to maintain your tenancy. Maintenance Show Maintenance Submenu. Maintenance work information for DCJ Housing tenants eRepair An online service for DCJ tenants to lodge non-urgent home maintenance requests Home modification request DCJ assists eligible tenants and approved applicants to modify their home to help them live independently Maintenance and home alterations writing to: FACS Client Feedback Service, Locked Bag 7150, Liverpool BC, NSW 1871. Show me on a map . Works undertaken include: Here are some useful tips to help reduce moisture in your home to prevent mould growth. Informed by lessons of the past,Department of Communities and Justiceis improving how we work with Aboriginal people and communities. Whether changes to public housing maintenance introduced in 2015/16 have delivered measurable improvements and evidence based outcomes for public housing tenants; The current administrative and contractual arrangements between Land and Property NSW and private providers of maintenance services. Resources for affordable housing, community housing and specialist homelessness service providers. Domestic Violence Line - 1800 656 463 Link2home Homelessness - 1800 152 152 Link2home Veterans and Ex-Service - 1800 326 989 Quick access Apply for housing assistance launch east . If they determine repairs are needed, the work is generally undertaken between 4 hours and 20 days. Aboriginal people can apply for housing and access work and study opportunities. as easy as possible, your local. We spend more than $1 million per day on repairing and maintaining homes. If we decide to make inquiries about your complaint we will contact FACS, the AHOor the LAHC to get further information about the issues you have raised. In addition to housing, the Department also provides for public housing tenants: information, case management, advocacy and support, property maintenance and support to exit public housing. The Together Home Transition Program was first launched in July 2020 during the COVID-19 outbreak to uphold the NSW Governments commitment to keeping rough sleepers safe during the pandemic. Maintenance Maintenance The NSW Land and Housing Corporation (LAHC) owns and manages the largest social housing portfolio in Australia, with more than 125,000 properties across NSW. Dependent on the situation, our lift technicians will attend to urgent matters in a 30 minute to 2 hour timeframe. Call 1300 652 488 to arrange a translator to speak in the language you need. To do this, the timing of repairs and maintenance jobs is determined in a fair and equitable way with a priority focus on safety, security or resident wellbeing. (3) The agency, however, did not commence effective operation until 1945. The timeframes for this non-urgent work can be up to 12 months for completion. LAHC is committed to the safety and wellbeing of our tenants, and continues to implement a program that aims to enhance fire safety in buildings across our portfolio. If you are Aboriginal or Torres Strait Islander and wish to speak to an Aboriginal operator, just choose the relevant menu option (available Monday to Friday 9am 5pm). Information for multicultural families and communities, Deliver services to children and families, Repairs, modifications and maintenance to a property, Toggle sub navigation menu for Repairs, modifications and maintenance to a property. Complaints about community housing providers should be made directly to the provider. At LAHC, through the Asset Maintenance Services contract, maintenance is undertaken by local contractors who engage directly with residents and see the job through from start to finish. Information for multicultural families and communities, Deliver services to children and families, Toggle sub navigation menu for Family & Community Services, Play video: Rentstart Bond loan Long Version. DCJ is improving the experience of social housing tenants. Maintaining a large property portfolio is costly work. Department Related agencies. make payments to accounts. Urgent help phone numbers Domestic Violence Line 1800 656 463 Link2home Homelessness 1800 152 152 Link2Home Veterans and Ex-Service 1800 326 989 Child Protection Helpline 13 2111 Quick access Apply for housing assistance Apply for Rentstart Bond Loan Update your circumstances on an approved application Expected waiting times eRepair Working to improve the service and experience for our tenants. You can also complain to the AHO directly by contacting one of their offices or by visiting their . Tenants Advice and Advocacy Services provide free tenancy and legal advice and can advocate on your behalf. You can submit an appeal using the online appeal form located on the HAC website. Planned maintenance is non-urgent work or replacement of an item within a property, such as painting, replacing floor coverings or upgrading kitchens or bathrooms. Once you enter your postcode, you will be put through to the local maintenance provider in your area. Your landlord is the Department of Communities & Justice (DCJ Housing) but they don't deal with repairs. If you require assistance with registering on Procurement Central, you may contact the Customer Support via below methods. Last updated: 16 September 2022 . Information for multicultural families and communities, Deliver services to children and families, Toggle sub navigation menu for Housing and homelessness. These contractors also respond to any reported lift outages or service disruptions on an urgent basis, to minimise inconvenience to residents. FACS can only take action against a tenant if there is good evidence their behaviour may be in breach of their residential tenancy agreement. . National Relay Service 133 677Telephone Interpreter Service (TIS): 131 450We can arrange an interpreter through TIS or you can contact TIS yourself before speaking to us. It contains annual reports, strategic plans, guides, policy documents, and open access. For all maintenance requests Please call 1800 422 322 and press 1. Social housing. This inquiry was self-referred on 22 October 2020. You can phone or visit any of our local DCJ offices. We acknowledge the ongoing connection Aboriginal people have to this land and recognise Aboriginal people as the original custodians of this land. Guide to what species are recommended and what are not allowed. We acknowledge Aboriginal people as the First Nations Peoples of NSW and pay our respects to Elders past, present, and future. Our priority is to provide safe, secure and habitable homes for residents and, when needed, we repair and maintain properties as quickly and cost effectively as possible. Use the information provided to contact the organisation. The Committee is following up its previous inquiry into the management of public housing maintenance contracts in NSW, with a view to reviewing improvements to the operation of the current system. NSW continues to invest more than any other state or territory. This may include appealing a FACS decision that you disagree with. Housing Contact Centre (client feedback option) 1800 422 322 launch (9.00am to 4.30pm Monday to Friday) [email protected] launch. You do not need to do anything differently. In NSW we have Australias largest social housing portfolio of 125,000 properties. Learn more about MyHousing Online Services Download the brochure Access MyHousing Online Services Tenancy online Tenancy online About Tenancy online Watch Tenancy online video Account and information Register or login Apply for housing assistance, private rental assistance, request a repair, login to your account and more. For any major alterations, tenants must first get written permission from DCJ. E-mail: [email protected]. Maintenance work is also offering social housing tenants pathways to build their skills, and employment opportunities are being . This means you can report a repair at any time that is convenient to you. Please enable scripts and reload this page. NSW Department of Planning and Environment, Parramatta Road Urban Amenity Improvement Program, Illawarra Shoalhaven region interactive map, A region that values its people and places, Download and discover more about the draft Central Coast Regional Plan 2041, Darkinjung Local Aboriginal Land Council Case Study, Historical plans for the Central Coast region, New England North West Regional Plan 2041, A diverse economy with efficient transport and infrastructure networks, Exceptional semi arid rangelands traversed by the Barwon Darling River, South East and Tablelands Regional Plan 2036, A diverse environment interconnected by biodiversity corridors, Environmentally sustainable housing choices, Glenfield to Macarthur Urban Renewal Precincts, Greater Macarthur Special Infrastructure Contribution, North West Growth Area Implementation Plan, North West Growth Area Special Infrastructure Funding, St Leonards Crows Nest 2036 Plan and Crows Nest Metro Station sites rezoning, St Leonards Crows Nest Special Infrastructure Contribution, Sydenham to Bankstown Urban Renewal Corridor, Sydney Metro Northwest Urban Renewal Corridor, Overview of the Western Sydney Employment Area, Development controls for the Western Sydney Employment Area, Aerotropolis Core, Badgerys Creek and Wianamatta-South Creek precincts, Aerotropolis Special Infrastructure Contribution, Western Sydney Aerotropolis Explanation of Intended Effect, Western Sydney Aerotropolis Development Control Plan, Community Consultation and the Independent Community Commissioner, Wilton Special Infrastructure Contribution, Assessment time for DAs determined in the quarter, Development consent and construction approval processes, Stage 1 Pre-lodgement (Getting it right at the start), Stage 2 Lodgement and initial administration by council of your application, Stage 3 Assessment (What happens to my DA now? To make calling. We give free, confidential language services to clients who may needhousing information or help. eRepair is an online service developed for DCJ tenants to lodge their non-urgent repair requests. Inmates gain skills, qualifications and work experience which helps improve their post-release employment opportunities. You can call us for advice about whether your issue is something we can help with. The app lets you: check account balances and transactions such as rent, water and a Rentstart Bond Loan. That the Committee inquires into and reports on the management of public housing maintenance contracts in NSW, with particular reference to: The Parliament of New South Wales acknowledges and respects the traditional lands of all Aboriginal people, and pays respects to all Elders past and present. Youll be notified by email or SMS of the outcome. The WA government is committing another $511 million to social housing and homelessness initiatives under the state budget in a fresh bid to offer enough properties for those most in need. Around 640,000 maintenance requests were received and actioned in 2020/21. How to make sure needed repairs and maintenance in your home get done There are different response times for different repairs, with priority for urgent safety issues. Housing Contact Centre 1800 422 322 The Housing Contact Centre offers: help 24 hours a day, 365 days a year a preset menu that will direct your enquiry to the service you need including: applications for housing assistance general housing enquiries reporting fraud and corruption feedback rentstart information. The Together Home Transition Program is an important NSW Government investment that supports the Premiers Priority to halve street homelessness by 2025. You can call us to discuss your particular case. We acknowledge the ongoing connection Aboriginal people have to this land and recognise Aboriginal people as the original custodians of this land. We acknowledge the ongoing connection Aboriginal people have to this land and recognise Aboriginal people as the original custodians of this land. $60.5 million for capital works on LAHC properties managed by the Department of Communities and Justice (DCJ) and CHPs (March-June 2020). 27Department of Communities and Justice NSW, Govenment Response - Follow up Review of the Management of NSW Public Housing Maintenance Contracts, Report - Follow-up Review of the Management of NSW Public Housing Maintenance Contracts, Department of Planning, Industry and Environment - NSW Land and Housing Corporation, Tenant's Union of NSW and Public Interest Advocacy Centre.
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