If your organization is deploying Location-Based Routing (LBR) for Direct Routing or dynamic emergency calling, you must configure network settings for these features in Microsoft Teams. Plan Cloud PBX with on-premises PSTN connectivity in Skype for Business Server 2015 or Lync Server 2013. For more information about PSTN connectivity options and configuration considerations, see PSTN connectivity options. After the upgrade to TeamsOnly mode, incoming PSTN calls will land in the user's Teams client. Upon upgrade, this user will continue to have a Microsoft Calling plan. This article provides a high-level overview only. This method requires the businesses use and maintain their own session border controller ( SBC ) as a bridge between the PSTN and Teams platform. Using Phone System is only supported when the user is in TeamsOnly mode. For Direct Routing, you must define emergency calling policies for users by using a Teams emergency call routing policy (TeamsEmergencyCallRoutingPolicy). Some of the sections in this and related articles are pertinent depending on your existing deployment and requirements. The initial implementation required an on-premise solution with a single Skype for Business front end server and an SFB edge. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. Phone System with on-premises PSTN connectivity enables you to leverage Phone System (Cloud PBX) capabilities for your users. To learn how to configure network settings for network regions, network sites, network subnets, and trusted IP addresses, see the following articles: More info about Internet Explorer and Microsoft Edge, Country and region availability for Calling Plan, Manage voice routing policies for use with Direct Routing, Plan Location-Based Routing for Direct Routing, List of Session Border Controllers certified for Direct Routing, Set up phone numbers with Operator Connect, Set up phone numbers with Teams Phone Mobile, Configure the phone number and enable enterprise voice, Configure voice routing for Direct Routing, Configure network settings for Location-Based Routing, Enable Location-Based Routing for Direct Routing, Contoso case study: Location-Based Routing, Plan and configure dynamic emergency calling, Manage emergency call routing policies for Direct Routing, Network settings for cloud voice features in Microsoft Teams - Concepts and terminology, Manage your network topology for cloud voice features in Microsoft Teams. You can configure interoperability between your telephony equipmentsuch as a third-party PBX and analog devicesand Phone System. Microsoft supports a combination of solutions: For a visual summary of all the voice solution options, see the voice solutions poster. In a purely on-premise Skype for Business Server 2015 Enterprise Voice deployment, all the infrastructure and clients are on the enterprise's own network. Find out more about the Microsoft MVP Award Program. For example, you might choose Teams Phone Mobile for your sales and field organizations that require mobile support, but another solution for your onsite call center organization that relies on desk phones. The basic steps are listed below. If you move your users from on-premises to online prior to updating the firmware, users will be unable to connect using their phones. For more information about Direct Routing, see the following articles: Most Phone System features are the same regardless of the PSTN connectivity option you choose. You connect your own supported SBC to Azure Communication Services without the need for extra on-premises software. You can buy numbers directly from Microsoft. You want to mix routing, with some calls going through Voice Calling (PSTN), some through your carrier. How you configure emergency calling differs depending on your PSTN connectivity option. Migrating this user to Teams requires moving the users on-premises Skype for Business account to the cloud, and coordinating that move with migration of the user to Direct Routing. If a hard reset is performed while the device is not at minimum firmware it will default to using PIN Authentication, which is not supported in Skype for Business Online. If you want to set up Cloud PBX with on-premises PSTN connectivity, you need some on-premise Skype for Business servers. This system must also reliably connect users across borders, while being compliant with local regulations. A user in Skype for Business Online, with on-premises voice functionality through Skype for Business on-premises or Cloud Connector Edition. For more information, see Active Directory Federation Services (AD FS). The Teams Phone setup guide (requires admin access) is available to guide you through every step of the deployment. But, now that Teams offers PSTN connectivity, it can fill some of the gaps between cloud-based and on-premises telephony. Cisco Calling Plans are available in the United States, Canada, Belgium, Denmark, Finland, France, Germany, Ireland, Lithuania, Luxembourg, Sweden, and the United Kingdom. The PSTN media is anchored through a registered public IP that the Telco provider allows. How to get and manage phone numbers differs depending on your PSTN connectivity option. Zoom Phone Premise Peering provides organizations with flexibility and seamless options to migrate their voice workloads to the cloud. If desired, configure various Teams policies for these users (for example, TeamsMessagingPolicy, TeamsMeetingPolicy, and so on). However, if you want to ensure that users have the correct configuration when they are upgraded, configure these policies before the user is upgraded to TeamsOnly. If you are using Lync Server 2013, see Lync Server 2013 hybrid. Assuming the user is already functional in Skype for Business Online on-premises voice, the user already has Skype for Business Plan 2 and Microsoft Phone System. But the benefits of the cloud are mitigated by a solution thats rigid and forces customers to make compromises when connecting users in different locations around the world. Webex Calling easily extends to a complete collaboration experience that includes market-leading calling, meetings, messaging, contact center, and . Also ensure that you have the correct version of firmware. And we continue to streamline this process. Check out how easy it is to setup new phone numbers with Cisco Calling Plans and Cloud Connected PSTN: We understand that there are reasons why a business may need the flexibility to use their own carrier. The policy will define emergency numbers and their associated routing destination. Enterprise/Cloud PSTN Interconnect This is the network that connects your enterprise to the cloud. This alone is a game changer for organizations who are now able to communicate more quickly and efficiently and avoid long-distance costs on internal VoIP calls. -Carrier manages SIM-Enabled Mobile number, PSTN connectivity, and SBCs. It provides PSTN calling capabilities to your Communication Services application even if Voice Calling (PSTN) is not available in your country/region. But they also need a solution thats easy to manage. This is accomplished by providing two connection types; Premise Peering PSTN (formally referred to as Bring Your Own Carrier - BYOC) and/or Premise Peering PBX (formally referred to as Bring Your Own PBX - BYOP). If you're using a version of Skype for Business Server that does not support the -MoveToTeams switch, first run Move-CsUser and then assign TeamsOnly mode in tenant remote PowerShell or Teams Admin Console. The users are initially homed on-premise and PSTN delivered through 3rd party SIP trunks terminating onto the mediation service role. TeamsOnly mode. The user's PSTN connectivity is also on-premises. Hi, I'm assuming that there is no existing on-premises Skype for Business environment. Note: If necessary, you can choose to connect a supported Session Border Controller (SBC) through Azure direct routing for interoperability with third-party PBXs, analog devices, and other third-party telephony equipment supported by the SBC. To ensure the TeamsOnly user has PSTN functionality, you must coordinate the user's upgrade to Teams with the user's migration to Direct Routing. Additional features, storage, and support start at just one low price. If the custom feature is not currently available on Phone System, you should leave those users that require that custom feature on-premises with the legacy PBX, and just port the users who do not need to access the custom feature to Phone System with on-premises PSTN connectivity. Some of the sections in this article pertain to all organizations. How you configure call routing differs depending on your PSTN connectivity option. Location-Based Routing (LBR) for Direct Routing enables you to restrict toll bypass for Teams users based on their geographic location. Business VoIP phone systems use digital packet switching. For more background information on hybrid deployments, see Plan hybrid connectivity between Skype for Business Server and Office 365. DO NOT ATTEMPT TO UPDATE TO MINIMUM FIRMWARE OR HARD RESET THE PHONE PRIOR TO MOVING THE USER BACK TO YOUR ON PREMISES ENVIRONMENT. This article focuses on PSTN connectivity options. This scenario is the simplest upgrade scenario involving voice. Direct Routing. Calls between users in your organization--regardless of geographical area--are handled internally within Phone System. Microsoft engineers and FastTrack Ready partners are also available to assist FastTrack eligible customers* with deployment of Teams Phone through FastTrack for Microsoft Teams. Many businesses lack the time, resources, and expertise to manage relationships with multiple service providers. On the SBC, configure voice routing to enable incoming calls by sending calls to Direct Routing instead of to the on-premises Mediation Server. The quality and performance of this network, which is critical for high-quality audio and video, are under the direct control of the enterprise staff. Country * Please selectUnited StatesUnited KingdomAustraliaCanadaFranceGermanyNetherlandsSpainSweden--------------Afghanistanland IslandsAlbaniaAlgeriaAmerican SamoaAndorraAngolaAnguillaAntarcticaAntigua and BarbudaArgentinaArmeniaArubaAustraliaAustriaAzerbaijanBahamasBahrainBangladeshBarbadosBelarusBelgiumBelizeBeninBermudaBhutanBoliviaBonaireBosnia and HerzegovinaBotswanaBouvet IslandBrazilBrit/Indian Ocean Terr.Brunei DarussalamBulgariaBurkina FasoBurundiCambodiaCameroonCanadaCape VerdeCayman IslandsCentral African RepublicChadChileChinaChristmas IslandCocos (Keeling) IslandsColombiaComorosCongoCongo, The Dem. This article introduces the following Phone System key features and functionality, and the deployment decisions you'll need to consider: For information about all Phone System features, and how to set up Phone System, see the following articles: For information about managing supported devices, see Manage your devices in Microsoft Teams and Teams Marketplace. OnlineVoiceRoute objects (based on-premises VoiceRoute). PART 2. How do I port existing phone numbers to Teams. ). The basic steps are listed below. Assign a Voice Routing Policy (performed while the users are homed on-premises). Dynamic emergency calling (based on the location of the Teams client) is supported. Deploying and maintaining a supported SBC. See Summary of per-tenant configuration of Direct Routing. You'll read more about migration later. Media by pass is not supported for Cloud PBX with on premises PSTN connectivity. It is the simplest option that connects Communication Services to the Public Switched Telephone Network (PSTN) to enable calls to landlines and mobile phones worldwide. With native unlimited and metered calling plans, and the option to Bring Your Own Carrier to the Zoom cloud, customers have an unprecedented range of connectivity options to the PSTN. Consider which of these other configurations you might need: This article focuses on voice solutions with Microsoft Teams. Note: You can connect a supported Session Border Controller (SBC) through Direct Routing for interoperability with third-party PBXs, analog devices, and other telephony equipment supported by the SBC. You want to mix routing, with some calls going through Calling Plan, some through your carrier. These internal calls never go to the Public Switched Telephone Network (PSTN), so your company avoids long-distance charges. Enterprises with a global footprint face several challenges. Auto attendants allow you to set up menu options to route calls based on caller input. You might consider a combination of services. This section explains different combinations of user creation, followed by a supportability statement. PSTN calls for all users will need transcoding on the mediation server! Coverage in Greece, Poland, and the Asia Pacific region is coming soon. Dynamic emergency calling (based on the location of the Teams client) is supported. Whoever came up with the concept of one size fits all originally, likely wasnt responsible for planning calling and connectivity for a multi-national organization with remote offices, on-the-go salespeople, and front-line workers. For a list of legacy PBXs that interoperate directly with Skype for Business Server 2015 see Infrastructure Qualified for Microsoft Lync. Webex Calling is a proven cloud calling solution that delivers enterprise-grade calling, enabling you to replace your on-premises PBX network with a globally trusted cloud calling solution. Phone System works with Teams clients and certified devices. For example, Location-Based Routing is only required for Direct Routing customers in geographic locations that do not allow toll bypass. For example, a customer can benefit from the simplicity of Cisco Calling Plans in sites across the United States and Europe, and leverage the geographic coverage offered by Cloud Connected PSTN or a local gateway in other offices around the globe. You can configure poicies at any time. A user in Skype for Business on-premises with Enterprise Voice, who will be moving to online and keeping on-premises PSTN connectivity. Get phone numbers for your users. Operator Connect. For more information, see Considerations for Operator Connect. For information on how to configure Teams Phone Mobile, see Configure Teams Phone Mobile. . The user's PSTN connectivity is on-premises, either using Skype for Business Server in hybrid mode or Cloud Connector Edition. If you haven't already done so, configure the organization for Skype for Business hybrid. There are four different types of nodes: customer premises equipment (CPE), transmission, service, and switching. Dynamic emergency calling (based on the location of the Teams client) is supported. If your PBX is not on this list, you can use a Session Border Controller to connect your PBX with Phone System in Skype for Business Online. You want to use Microsoft-managed access to the PSTN. Steps 1-5 are listed in the suggested sequence, but they can be done in any order. Calling Plan is available in your region. At Webex, we understand that businesses need a cloud phone system with powerful enterprise-grade calling features and flexible options to deliver these features to users worldwide. Choosing the right PSTN connectivity solution for your organization may seem overwhelming, but we encourage starting with these steps: Regardless of the PSTN calling solution - or solutions - you choose for Teams Phone, weve got the planning and deployment resources to help ensure your success. By deploying Phone System with on-premises PSTN connectivity, you can move your users to the cloud via Skype for Business Online at your own pace, while retaining their on-premises PSTN connectivity. For information about managing phone numbers with Teams Phone Mobile, see Set up phone numbers with Teams Phone Mobile. You need to retain your current PSTN carrier. The case study describes how a fictional multi-national corporation, Contoso, implemented a Teams voice solution for their organization. The cloud PBX service logic, features, and connectivity are built on geographically redundant and reliable data centers in the cloud so calls can always be routed and answered with flexible options. If youre a small to medium business (300 or fewer people), Microsoft now bundles Phone System with a Domestic Calling Plan. Skype for Business Server 2015, March 2016 Cumulative Update 6.0.9319.235, Lync Server 2013 July 2015 Cumulative Update 5.0.8308.920. Before assigning TeamsOnly mode, incoming PSTN calls will land in the user's Skype for Business client. Call queues are waiting areas for callers. Steps 1-5 are listed in the suggested sequence, but they can be done in any order. If you answer yes to any of the following questions, then Azure direct routing is the right solution for you: More info about Internet Explorer and Microsoft Edge, Supplemental Terms of Use for Microsoft Azure Previews, Phone number types in Azure Communication Services, Session Border Controllers certified for Azure Communication Services direct routing, Redirect inbound telephony calls with Call Automation. There are some differences in functionality, however, that affect how you configure certain Phone System features, such as call routing and emergency calling. . These steps should be completed before Step 5. For more information, see Considerations for Calling Plans. For more information about how to implement your voice migration for each of these scenarios, see the following articles: PSTN considerations when upgrading to Teams for IT administrators. The value in the cloud is what matters for Teams. An . * When you purchase 150 or more seats of an eligible subscription, FastTrack will help with core and advanced Teams onboarding. Leave both those plans enabled, including the Skype for Business Online Plan 2 license. Enabling a user for Phone System with on-premises PSTN connectivity and then moving them to Skype for Business Online requires the following steps: Enable the users for Enterprise Voice on premises (performed while the users are homed on-premises). That's why we offer our customers three flexible options for PSTN connectivity with Webex Calling that enables them to support users in 85 countries. You can configure policies at any time. Sharing best practices for building any app with .NET. However, if you want to ensure that users have the correct configuration when they are upgraded, configure these policies before the user is upgraded to TeamsOnly. For information about managing phone numbers with Operator Connect, see Set up phone numbers with Operator Connect. The user's PSTN connectivity is also on-premises. Your business needs might require that you disable voicemail transcription for specific users or everyone throughout the organization. For Operator Connect and Teams Phone Mobile, most of call routing is managed by the carrier. Learn about the planning considerations for Phone System (Cloud PBX) with on-premises PSTN connectivity. If you haven't upgraded your Skype for Business Online users yet, they will be automatically scheduled for an assisted upgrade. Flexible PSTN connectivity options provide maximum service flexibility for businesses looking to migrate to Zoom Phone. For Calling Plan, each user is automatically enabled for emergency calling. Contoso voice migration case study Like the decision to stay on premises, choosing to purchase PSTN access separate from a UCaaS service often boils down to cost. OnlineVoiceRoutingPolicy (based on the on-premises VoiceRoutingPolicy if migrating users from Skype for Business Online, and based on VoicePolicy if migrating users from on-premises with Enterprise Voice). Cloud Voicemail is automatically set up and provisioned for Teams users. An all-in-the-cloud solution with Microsoft as your PSTN carrier. How to configure and manage dial plans that translate dialed phone numbers into an alternate format (typically E.164 format) for call authorization and call routing. A user in Skype for Business on-premises with Enterprise Voice, who will be moving to online and using a Microsoft Calling plan. Microsoft's technology for enabling call control and Private Branch Exchange (PBX) capabilities in the Microsoft 365 cloud with Microsoft Teams. (Unless deployed as an option to provide a connection to third-party PBX, analog devices, or other telephony equipment for users who are on Communication Services. Microsoft has two types of telephone numbers available: subscriber (user) numbers, which can be assigned to users in your organization, and service numbers, available as toll and toll-free service numbers. You can configure interoperability between your telephony equipment, such as a third-party PBX and analog devices, and Communication Services. Calling Plan is available in your region. Pierre and MiquelonSt. PSTN. Prepare select users for voice migration: Upgrade the user: These steps should be coordinated. Service numbers have higher concurrent call capacity than subscriber numbers and can be assigned to services such as Audio Conferencing, Auto Attendants, or Call Queues. For more information, see Considerations for Teams Phone Mobile. When Teams first launched PSTN connectivity services, Direct Routing was the only option available to companies that wished to retain and integrate their existing carrier into the Teams ecosystem. Teams Calling Plans are a great choice when: Getting started quickly is a priority. If you have a PBX, you continue to use it to provide PSTN connectivity for the users you move to the cloud. Here we are ready to move on-premise Skype for Business Enterprise Voice enabled accounts to Office365 E5 Cloud PBX. With Teams Phone Mobile, a users SIM-enabled phone number is also their Teams phone number. If users already have a Microsoft Calling Plan with a phone number, the only required change is to assign the user TeamsOnly mode in TeamsUpgradePolicy. More info about Internet Explorer and Microsoft Edge, Plan Phone System with on-premises PSTN connectivity in Skype for Business Server, Enterprise Voice/Hybrid Voice Connectivity/Direct Routing, No, user object MUST be created in on-premises AD first, No, Microsoft Teams client is not supported with on-premises Skype for Business, No, Direct Routing is not supported with Skype for Business client, Skype for Business Server or Lync Server 2013, An Microsoft 365 or Office 365 organization, Hybrid connectivity configured between the Skype for Business Server and Skype for Business Online or Microsoft Teams tenant, Users who are enabled to make and receive Public Switched Telephone Network (PSTN) calls to and from the client. About 70% of participants who buy separate Session Initiation Protocol trunking services with UCaaS said cost savings is the top reason for choosing to separate PSTN connectivity from UCaaS. For guidance on planning a Teams voice solution as part as your overall plan to upgrade to Teams from Skype for Business Server, see PSTN considerations for upgrading to Teams from Skype for Business on-premises. Let's break down this definition further. This solution is the simplest option that connects Phone System to the PSTN. For more information, see Plan hybrid connectivity between Skype for Business Server and Skype for Business Online and the special considerations section of Enable the users for Enterprise Voice on premises (performed while the users are homed on-premises).
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