We are dealing with yourrequestunder theFreedom of Information Act Veolia, come (or dont come) when they choose anyway. has misdirected this e-mail; you must not use, disclose, copy, print or 10.1. At the end of the year, you must sign up again if you want to continue to use the garden waste service. Business Waste can make sure your company complies with Croydons strict regulations. data that you have. Elderly people in winter when keeping warm is a major challenge. Constantly week in week out right now I try to dispose of my rubbish and/or recycling in the communal bins for our flats only to find the existing recycling/rubbish from the previous week full up and not collected meaning Im having to hold on to my recycling until the bins are actually emptied(!) (05798215). Croydons Conservatives put up a Facsimile of an 80s Double glazing salesman and Croydon got the Facsimile with not an original thought puttering about in the noggin. For proper disposal of larger items and white goods, residents can book a bulky waste collection, or take items to any of the councils three Household Reuse and Recycling Centres. Our address. 6.1. We are making it easy for residents to get their bin calendars online this year. Based in Croydon and edited by Steven Downes. response attached above. View as HTML. If it's been more than 2 days, you can either wait for your next collection day or take the waste to a household waste and recycling centre. Holders of public office should be truthful. I am writing to request an internal review of Croydon Borough Council's handling of my FOI request 'BigBelly bin collections' made on 2nd August 2021. Information management FOI & SAR team. For decades its been in an almost constant state of growth, and that process shows no sign of slowing following the introduction of the Croydon Vision 2020 urban planning initiative. 7. please communicate with us only by email and not by post. The Contractor shall be under no obligation to provide a collection if: In a community as dynamic and heavily populated as Croydon, finding a reliable, effective business waste disposal solution can be a challenge. From general waste to popular glass, paper, and packaging recycling as well as specialist waste streams such as clinical, hazardous, and pharmaceutical waste we work with licensed waste carriers able to safely collect all such types. Located less than ten miles from Charing Cross station, the South London town is one of the Southeasts largest commercial districts. proceeding with your request. You can dispose of the following waste in your garden waste bin: Please note: all garden waste including branches must be able to fit into your bin with the lid closed. 5.4. Internal Review. Bin "Fullness" reading at time of collection (if available). All notices under these Terms and Conditions shall be in writing and signed by, or on behalf of, the party giving notice (or a duly authorised officer of that party). View as HTML, Senior Litigation and Prosecutions Officer, [1]cid:995D36CC-63D9-452C-921A-47E295D9BC0F, To allow us to deal with the disruption caused by Coronavirus /COVID-19 11.3. About insidecroydon News, views and analysis about the people of Croydon, their lives and political times in the diverse and most-populated borough in London. Is what has happened so bad that you want that person to lose their job? Download In some case, a fee may be payable. Please investigate the failing of the Council service to provide the data within the legally binding framework of the FOI Act 2000 and inform me when the data will be made available at the earliest opportunity. The council describes these as improvements. And the boroughs new Mayor, in his unstinting effort to ensure that theres a quote from him on even the most rubbishy of council press releases, had this load of old garbage to say, We are making it easy for residents to get their bin calendars online this year. For more information on rubbish and recycling service, visit the council website. What about the many residents who are not online ? Further to your email dated 10 November 2021, in which you requested an they were installed, i.e. We couldnt load the mail server logs for this message. There probably were a number of options that could have been considered and would have improved the situation I suspect though that many of those would be impractical at this stage. A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/b 18K I attach above a spreadsheet showing the information you have requested. There were a number of times that they did not turn up the next day either and a number of days they turned up and did not do the assisted collections. Croydon introduces it to the borough in 2018 Residents across Croydon have been united in their anger and frustration at the plans of the council, together with waste contractors Veolia, to QUADRUPLE the number of wheelie bins some households will be expected to accommodate. giving feedback 6.6. Log into your Croydon Council account or set one up. I understand that under the Freedom of Information Act the data should have been provided within 20 working days of the request being made. Find out how to start or renew a garden waste collection. Residents that already receive an assisted collection Service for waste and recycling collections will be eligible for an assisted collection for their garden waste. Your red lidded rubbish bin is emptied weekly. Minimal = of a minimum amount, quantity, or degree. You can help the crews by labelling your bins with your house number. View as HTML, Senior Litigation and Prosecutions Officer, [1]cid:995D36CC-63D9-452C-921A-47E295D9BC0F, To allow us to deal with the disruption caused by Coronavirus /COVID-19 Holders of public office are accountable to the public for their decisions and actions and must submit themselves to the scrutiny necessary to ensure this. Subject: Re: Information request (ref: 3811601), ------------------------------------------------------------------- All those without digital access did not have their bins collected. New or additional subscriptions to the service will have bins delivered in advance of the first scheduled collection. 1.3 Objectivity sorry that you are dissatisfied with our attempts to handle your request If you find that a bin is damaged on delivery, you have the right to request the replacement or repair of the bin(s). News, views and analysis about the people of Croydon, their lives and political times in the diverse and most-populated borough in London. Neither party shall be liable for any failure nor is delay in performing their obligations where such failure or delay results from any causing that beyond the reasonable control of that party. I would ask that the team and executive person responsible get a big pat on the back and if possible second them to tackle a few more of those perfectly legal sordid protocols. All public office-holders are both servants of the public and stewards of public resources. (d) on the tenth business day following mailing, if mailed by airmail. I requested a download of all Collections made from Bigbelly bins since 2. The Seven Principles of Public Life New Customers If you would like to become a customer, please follow the link below to contact a member of our team. Scalding: dont you dare try to report a missed collection if youve been found guilty of any of these heinous crimes all part of the effort to get residents to pre-sort waste before it heads to the Beddington incinerator. We collect food organics garden organics (FOGO) bins fortnightly on your garbage collection day, every alternate week to your recycling bin. (05798215). The nominated person must accept on behalf of the paying Resident(s) the terms and conditions of the Service and ensure the relevant collection information is provided to the Resident(s) receiving the Service. 2.4. Contact us today if you want to change your waste collections. bins, or second full suite of bins. I dont think we can complain too much and its on a par with other Boroughs. We offer our customers a choice of daily, weekly, or fortnightly collections so your bins are emptied as often as you want. View as HTML, 156K Holders of public office should exhibit these principles in their own behaviour and treat others with respect. We are responsible for emptying the bins of the 139,000 households in the borough and for street cleansing. Always aiming for zero landfill, we then dispose of your waste in the safest, quickest and most environmentally conscious way possible. 3.1. Where is the equality there ? We also provide the lowest prices for trade waste collection in Croydon. No other terms and conditions shall apply to the provision of Services unless agreed upon in writing between the Council and the Customer. Bernard Weatherill House After the free bins arrive at your chosen location, fill them up with the agreed waste type. We do not have a fax in our service. I requested a download of all Collections made from Bigbelly bins since Sadly having had to have an inordinate amount of contacts with the Council I could say this is my experience and be able to substantiate that with a wealth of evidence also. The Council will not be liable for any loss of profit or any indirect, special or consequential loss, damage, costs, expenses or other claims (whether caused by the Councils employees, contractors, agents or otherwise) in connection with its provision of the Services or the performance of any of its other obligations under these Terms and Conditions or with the use by the Resident(s) of the Services supplied whether as a result of breach of contract, breach of statutory duty, tort (including negligence) or otherwise howsoever arising. Should you have any difficulties with reading the spreadsheet kindly The If you didnt receive an email, please check your spam or junk folder. Nothing in these Terms and Conditions shall limit or exclude the Councils liability for death or personal injury caused by its negligence or for any other matters for which it would be unlawful to exclude or limit liability. Business Waste collects all types of trade waste, from simple bin collections to more complicated waste disposal. Our lawyers and Further to your email dated 10 November 2021, in which you requested an Once the service has commenced, the Contractor will deliver your bin(s) within 10 working days (Monday-Saturday) from receipt of your paid application. Somehow yet again this Council discriminates against those less able with impunity. Bins all left in the usual place. The Contractor means an organisation that has a contract with the Council to provide the Services, (or some of part of them on the Councils behalf). the case and advise you of your rights to appeal this decision. Either that or simply put all my recycling into my landfill black bag as a frustrated last resort: Landfill is probably where all the recycling I carefully sort into the recycling bins ends up in any case! 1.1 Selflessness For example SW1A 2AA Find a postcode on Royal Mail's postcode finder What you need to know. Pay for or renew a garden waste collection. Notices shall be deemed to have been duly given: 14.3. Thank you for your response to my FOI request from 2nd August, and the data that you have provided today. provide you with a response by8 December 2021. Bin Serial Number Please investigate the failing of the Council service to provide the data within the legally binding framework of the FOI Act 2000 and inform me when the data will be made available at the earliest opportunity. What annoys me is the arrogant assumption that people can travel to libraries for details if they dont have home internet. Croydon council offers residents a collection service for bulky items. Well arrange waste collection at a time and frequency to suit you and the amount of waste you have. Printed from https://www.whatdotheyknow.com/request/bigbelly_bin_collections?unfold=1 on May 02, 2023 05:24. If it is any help to those who lost their jobs. We can collect a wide range of waste types in various amounts from all sorts of businesses. NEW Help improve this site by 7th Floor Zone C Thank you for your patience and understanding. So Yes the outcomes are not always compliant with the Nolan Principles (or in fact any ethic at all) but this is not the fault of those in Customer services or many of the departments. Alongside offering daily, weekly, and fortnightly collections, you can add more, different types, or bigger bins to your services and adapt the frequency of collections. To contact us, please select from one of the options below. Please see clause 6.4. for further details. I look forward to your response and hope that you can provide the data. For an annual subscription, residents will be provided with 26 fortnightly collections of garden waste over a 12-month period. However, what you have sent me is just the asset register of the bins. Show A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/b 18K I am undertaking some research into usage of Bigbelly bins. 3.12. The councils contact centre remains available for residents who have difficulty accessing online services or who require further support, the council says; the contact centre is closed all weekend, and has been operating reduced service hours for several years, even before covid.
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