That gives me trust and faith that the same people are going to be around., John, this isn't for you to say but I'm going to say it because everyone in this industry knows that I don't mince words. We spend a ton of time thinking about that and there are four ways to solve that. Some other acquirers are continuing to learn how to do that but that is an effective capability that Rentokil North America has built now. It's only fair. It was great. Mike Tindall still works for us. Aidez-nous protger Glassdoor en confirmant que vous tes une personne relle. They had great expansion plans and I was going to lead those expansion plans but they had no money to do any of the expansion plans. Once again, thats pest control in our customers yards. Sellers always have questions about it. These are businesses that have been around for a long time and have a lot of brand equity in the market and are of a size. My boss, Bob Kohlhepp, got promoted and there was a shuffle. What widgets was this company making? What I know about Rentokil is from meeting with John Myers and seeing Presto-X truck here in the area. Lets keep this short and sweet. We've got a 10% market share and we're the third largest. naar How the hell do you run a business with 9,000 employees? Patrick, we are going to have to parachute into this interview. They were bright. Today, I will miss you., They then came to me and said, We'd like you to run a manufacturing facility. I'm a sales guy going to run a manufacturing facility in Atlanta 24 hours a day, 7 days a week, 3 different unions, unprepared to be a great production guy. Most of us know that people don't quit for other jobs for a small amount of money. para informarnos de que tienes problemas. Bitte helfen Sie uns, Glassdoor zu schtzen, indem Sie besttigen, dass Sie You're going to get hurt. I walk over to Mary and I say, Mary, why are you running out a speck here for the past hour? Let's see if a Connecticut kid can live in New Orleans and sell to Southerners. I was kicked out of my first customer on day two on the job. Buy a commercial plumbing company in 2020 without any experience? It's a big underdog. Its easy to move at that age. Selling shouldn't be considered a negative. It sounds like a little thing and we require all of our acquired companies to back into space. That is a reminder and a great tip.. Can you talk to us a little bit about what it's like being the head of a North American business tethered with a UK company? Prior to that, he was President and Chief Executive at BioQuest LLC. If they're getting it, then there's hope for the middle 70 that I can make sure they're getting it. You got Bruce Gelting. Even now, if I go to the photocopying machine and it's out of toner, I'm opening the cabinet. Can you send Jim out? A lot of them have managers that do that.. Their training program was different from ours. I got to understand what they think about our organization, what they think about our competitors, what they think about our people. What was that like? He is a graduate of the University of Vermont where he earned a Bachelors degree in Business Administration. When you do that, great things happen. You go, Oh my gosh. Its that fast. John Myers: I was 29. You feel like you're chasing your tail. Its so much about him. They said, There's a big difference from being number two of a facility to being the guy. As much as I knew about manufacturing at the point, I didn't know how to be the leader of a facility. Back to Allgood, there was a lot of smoke that blew around some years ago when you did that deal, Rentokil axed a lot of folks. I wasn't involved in that transaction. You've said something about command and control of Rollins, haven't you? Around the edges, it's helpful but that's not something that you would use to choose Rentokil versus any other acquirer necessarily. One of the most important things that we try to impart is a willingness to hear about better ways to do things. For me, it's always been less about career planning and more about opportunistic action-taking. Alex started in 05. ". You're explaining to the potential seller, Why choose Rentokil? What are those differentiated capabilities? I don't know if this is still the case but there was at least one year when Rollins was Ford's largest customer. Paul Giannamore: Talk about a guy who's a true North for the business. Theres some stuff that keeps the wheels going. John's been around. I know I hadn't been in the industry for long and you didn't work for Alan Brown long. For example, you've got a bad environmental issue where you sold a software program that you don't have title to. You're $5 million, $15 million, $50 million, or whatever. For more than twelve years, John Myers, Rentokil North America CEO, has scaled a regional pest control business into a national empire. We'll not be divesting it. They went wrong when someone was at 9%. verdade. If I'm saying that managers should only manage 9 people and a guy's got 16, how's that likely to turn out?, I'm giving you maybe not the level of detail you want on KPIs but the point is we then decide if this is the solution, how do we measure success? I've got a team. I have the old capital structure built out. I'd value that business. Ajude-nos a manter o Glassdoor seguro confirmando que voc uma pessoa de You're in Dallas. My dad used to talk about the knucklehead factor. An ops manager would work for a week on district managers but like a branch manager. We are sorry for the inconvenience. if they can't do a pull-through their backing in. I'm getting an offer letter. I've got this big dashboard here of metrics that go up and down the P&L. I was ready to go at it., I sent a letter to Alan Brown proposing the acquisition. The mindset is the same, its the cultural nuances around the edge and how certain things happen, like if you're in one country and you're used to doing it one way. A marketplace is probably growing 4.5% to 5% every year. Mr Myers is 63, he's been the Managing Director of North America of Rentokil Initial Plc since . Rentokil North America Interviews Experience Positive 57% Negative 29% Neutral 14% Getting an Interview Applied online 41% Employee Referral 18% Staffing Agency 18% Difficulty 2.9 Average Hard Average Easy Jul 5, 2022 Director, Client Delivery Interview Anonymous Employee in United States No Offer Neutral Experience Average Interview Interview Is this the problem I need to solve today? I look at it and I say, Its an important problem but not today. That was me and not you, John. Rollins and ServiceMaster have a decent footprint but Texas has largely been dominated by private businesses. Patrick Baldwin: A couple of these brands have been mentioned. He used to talk about the top 20, the middle 70, and the bottom 10. They know the hot spots of the house and they know whether the issues are. That's why it gets harder for the 5-guy to go to 10, 10 to go to 15, and 20. They're quitting for other jobs. First of all, it's better for the customer if I'm in a zip code. Paul, we talk about marketing, sector focus, and things. If you're in marketing, you dream up brand equity. One of the theories that I had is, and I know, this is common sense to a lot of folks, but I wanted to understand why older customers are more profitable than newer customers. I'm not letting it go but I can check that box and say, I don't have to look at that for 2 weeks, 1 week, 1 month, or whatever, rather than spin and spin until, you can't sleep at night, and you're not fun to be around and all those types of things., Patrick Baldwin: John, with the resources you have at your fingertips and the size of the company you have, I'm asking you from a town hall transparent answer perspective here, if you will. When I came into pest control it was new for me. Pest control companies put a lot of people and a lot of vehicles driving a lot of miles so the road is a big issue for all of us. They gave me the job, which was good. We didn't call some guy to do it. As we've gotten bigger, I've been careful to ensure that I have some folks that are experts that are looking for my opinion rather than dependent on my expertise. Hes 100% right on that. They've got odometers and WEX cards. John Myers: I'd probably be the, I'll sell it and you do the work, guy. Paul Giannamore: Patrick, you had to bring that out. John Myers is a Managing Director, North America of Rentokil Initial PLC. https://www.rentokil-initial.com Sector (s) : Industrials Industry : Specialty Business Services Full Time Employees : 58,600 Key Executives Amounts are as of December 31, 2022 and compensation. I'm doing deals in pest control. They tell you everything, all the warts and all the things that make them happy. That's first and foremost. I want to see the top twenty. Paul Giannamore: That makes perfect sense. They come up with Orkin as a result and we lose business. Paul Giannamore: This guy was out there spending time with customers. What does that strategy look like?, John Myers: There are a couple of things that come to mind. enva un correo electrnico a It's slightly frustrating for him to have 150 brands in North America., On the other side of that equation is do you care? If you want to be part of an organization where we're creating jobs, this is a great place. I did ask you about the salesman, John Myers, making the pitch to Rentokil., John Myers: Those three especially are important. Every day, I see every accident report in North America. I'm an incredible brochure writer. How do you do it? If I was to convert from Allgood to XYZ and a year later, someone's saying, They used to be called Allgood. With Rentokil North America, its using Ehrlich as a residential brand. At that point in time, you do what you learned from Scott Stevenson. How do I know that other than from the customer's perspective of quality and productivity and the like?, I had a great boss who was willing to teach me. Ill talk to you soon. Paul Giannamore: When I think through it, between MCS, VDA, and all the other deals I've ever done, I spent hundreds and millions of dollars of transactions with Rentokil over the years. The pillar scores are Audit: 1; Board: 2; Shareholder Rights: 1; Compensation: 5. Rentokil Initial Plc executives and other stock owners filed with the SEC include: Track performance, allocation, dividends, and risks, Annotate, download XLSX & look up similar tables, Filter, compare, and track coins & tokens, Stocks and cryptocurrency portfolio tracker. It's okay that you talk to the guy that owns the white house before he's ready to sell. It doesn't work. We're going to look at their data and see, Did they solve a problem? Good companies probably ask the second question and really good companies ask this third question, which is, Are we resourced to successfully deliver this solution at this moment in time? Allgood was a great acquisition for us. I show up in the room and I'm asking him questions about how we're running the business and why. To me, pest control is a local business. Paul Giannamore: John thought he would avoid one day where there's some person on the planet that didn't ask him this question., John Myers: It's the obvious question. Now you're surrounded by all sorts of subject matter. Do people think differently? Patrick Baldwin: Paul, thanks for getting John on The Boardroom Buzz again. That could be a real challenge. For over 80 years, professional, reliable and effective service has been Rentokil Steritech North America's mission. Is that the way of the future? Patrick didn't fail to ask John about brand equity. That guy is not going to do 30 hours of training on that. It's both, Paul, fearless to go out there and hear the bad news and interested in hearing it so that we do better. Like anybody else, I get pulled into some meetings about internal audits., John Myers: Safety is a little different because that's part of our culture but you get the idea. Did you know why Im glad they said no? He's got an ailing father. He's been in the trenches over the years. Aiutaci a proteggere Glassdoor dimostrando che sei una persona reale. He's a real specialist. John describes the nuanced difference between success and excellence as his company has grown. I hope she's not even in your zip code. If I hear that we have lots of slips, trips, and falls, I'm immediately wondering, Is our shoe program correct? We give all of our colleagues free shoes. Ryan leads DTK Facility Servicess over 1,600 employees across 190 counties. The other part Andy is amazing at is he realizes that some of the things that we're trying to fix have been in place for fifteen years. Paul Giannamore: Do you remember Jim? Sometimes he doesn't take my call anymore on the first ring because he's got grandchildren and other stuff to do., Paul Giannamore: When I think about Rentokil North America, in general, it is an extremely important part of Rentokil Initial, the entire organization. John Myers: Long time ago, we started talking about this concept of success versus excellence. We've heard Jarl and John Myers talk about it. Tim Mulrooney and I were talking about how we measure customer retention. For more than twelve years, John Myers, Rentokil North America CEO, has scaled a regional pest control business into a national empire. Established from humble beginnings in the UK in 1927, Rentokil Initial plc operates in over 60 countries and provides facility management services including: pest control, interior landscaping, hygiene washroom solutions, integrated facilities services and more. Part of Rentokil Initial Engaged Employer Rentokil North America Add a Review About 397 Reviews 567 Jobs More Overview 397 Reviews 567 Jobs 247 Salaries 21 Interviews 137 Benefits 15 Photos 209 Diversity + Add a Review Rentokil North America Employee Reviews about "john myers" Updated Mar 29, 2023 Search job titles Search Reviews Filter Clear All Is it the same in the UK? If my mom said she wanted a pine tree planted in the back, my dad us three boys would get shovels and we started digging holes to put the tree in. At least historically, John Myers and John Wilson and all these guys have proved to me that if Ive got a problem a year from now, I can likely call Johns cell phone number and he's going to pick it up and say, What's the problem? I went to work for him and my wife said, What's the job? I said, I'm the director of business development. She said, What's that? I said, Im not 100% sure.. When you bring that much diversity of thought into your organization, you're going to get better ideas., Patrick, the tricky part is it would be much more efficient for me to go, Let me tell you, we're $1.5 billion. John Myers: You're hitting both points, by the way. When you do that, Mrs. Smith asks Mr. Miller next door, Who should I use? You got the account. We have spent many years over here and I know I'm a pain in a lot of my clients' asses because if any of you know my clients, you'll know that I tend to use everyone's business as a living laboratory.. This episode has been CO produced, edited, and mixed by Dylan seals of HDAudioPost.com. John Myers: Youre a big liar. Everyone always talks about it. When you don't, you're on to the next adventure and you said, How did that thing ever work out over there?. You build this knowledge of a service history with that customer., One of the things that we didn't know, and we didn't know until we tested it was I had the hypothesis that newer customers are more of a pain in the butt than older customers. Which one would you like?, Paul Giannamore: I know which one you took. There are nine specialists or technicians. All I do is work in this zip code. When we interviewed Brandon Hier, one of the things that interested me was, is there a consistent culture across radical North America? I was always willing to learn. I'm not taking this from the standpoint of like, What do acquirers look for in regard to targets to make an acquisition? How would you think about that business from the CEOs perspective if you're running the $5 million shop? Paul Giannamore: Are you talking about longevity or coming from Cintas?, Patrick Baldwin: Both. When I look at companies Rentokil and Anticimex, I start to think about the fact that both of them provide a lot of upward mobility for sellers people., Patrick Baldwin: That makes sense. My gut tells me Rentokil is somewhat of a hybrid. Go to work for a good boss and a good company. Working with Paul, I have to bring my A-game every day or else, I don't know what people would do. If you continue to see this They're doing their best. On top of that, it has to be a brand that will allow you to hold your business, not lose it. I can't think of any. I'm not afraid to do it., Andy Ransom and I were talking about this. How does John talk about their relationship between flagship Rentokil NA and HQ in London? He is by far one of the best in the industry. That means 99% are doing it perfectly. Bruce has been around longer than that. Its a great idea, they said. For more than twelve years, John Myers, Rentokil North America CEO, has scaled a regional pest control business into a national empire. They were competing with Crown Cork & Seal. John describes the nuanced difference between success and excellence as his company has grown. I don't know a lot about Rentokil outside of Brandon Ho and a couple of interactions around town., Paul Giannamore: John was a great guest. I would love it because I'm inclined to change the copier and load the truck and want to be out in the field and want to kill stuff and the like. How will we know that we're doing the right thing? I don't think people move anymore. Rentokil retained those names based on regions or localities? You dont come back from that kind of stuff. We're like, That was amazing. In the back of our minds, we're going, Next time, I'm not doing it like that. We did an all-nighter. We drove 150 million miles in 2020. John Myers: When I graduated from college, I got a sales job. The one next to the one we serviced. You might not like pizza parlors but if it's right next to the school, it might be the right answer to that question in some markets. Paul Giannamore: I do stuff all over the place. Patrick Baldwin: She's on the other side of the ocean. A lot of companies are talking about diversity in their leadership team. Patrick Baldwin: I've heard that the Rentokil M&A team has come to take a liking to the Mex. Its in case there's some altercation. John Myers: We want our technicians/specialists to back into the parking spot. We're trying to diversify the way we look today like most companies, which are mostly white men. What qualitative and quantitative data do you like to have in your hands to understand how you're running your business? Step into The Boardroom to find out. There's continuity and discussion. Its another one of those, This is going to be a cool venture. You don't just say yes to that one as you might imagine, Paul. I always tell people that the fact that they're not a culture fit is not a criticism of you or them. Once again, a big transition. Those leaps mean instead of twenty people servicing accounts, you now have 80.. Sie weiterhin diese Meldung erhalten, informieren Sie uns darber bitte per E-Mail Rentokil North America announced today it is again expanding its footprint with two strategic acquisitions. Previously John held various senior management roles at Cintas Corporation. others are doing that? Speaking of Ransom. Paul Giannamore: John, how old were you when you took over the manufacturing facility? John opens up about fear of failure, a trait he shares with Rentokil Initial CEO Andy Ransom. Not that the other ones don't but I always felt Rentokil was transparent. Paul Giannamore: In a deal structure situation, Patrick, when you sell a business, these sellers are indemnifying the buyer in case something pops up out of the woodwork. I know where you're going at. They were a nimble, fast-moving, competitor of American Can.. Patrick, I'm commandeering a lot of questions. Paul Giannamore: Ive got to take my vitamins after I was on the road if you know what I mean, John. That means he's not in my kitchen saying, Where are you with the pricing strategy that we agreed to do X or the compensation strategy of Y or the marketing strategy of Z? What he does insist on and it's what I insist on my folks is, Let's decide on the strategy. Paul, this might be the most selfish thing I've ever said to you on the show. You want to be better, Im sure., John Myers: First of all, I didn't take it as a shot at all because it's an amazingly good place to be. Finally, the one that we all know but we sometimes forget is 1% improvement in customer retention is 1% organic growth. It doesn't make sense to change that name.. It's my high hope, as I always say, I need a strong Terminix in this industry. I believe in you. All I can tell you is learn and grow type mode with us. If you have an $8 billion marketplace, maybe it's closer to $9 billion now depending on whose data you use and you're the third largest pest control company in North America and you have a 10% market share, is that a good place to be?, Patrick Baldwin: It's great. Now they're trying to play catch up and they have this feeling of ownership. Starting in around 2015 and accelerating into 2017 and 2018, they've decided to buy standalone brands, Gregory, McLeod, for example, and these types of businesses. On the factory floor, I would walk the floor and I'd say, Bob, have you been on your break? He'd say no and I'd say, Its time to take your break. Out there in the field, our folks are pretty dedicated to the task at hand. I thought we had good specialists. Paul Giannamore: They're thin down in Texas. It was everything else with 35% pest control and now it's majority pest control. The data is there. If you get hiring, training, and development right, you're going to be amazingly successful. The list goes on. Granted, you buy businesses that do mosquitoes and I get all that. I know getting out of left field here but I wanted to ask you. That's a dangerous place to be. They might have switched a provider to you so they're trying to understand how everything operates. I'll take a picture of it. How to reach: Rentokil North America, (610) 372-9700 or www.rentokil.com. Go to California and go into a couple of different counties. Paul Giannamore: When I think about what Givilim was talking about, Certus has bought a lot of small businesses. Im dating myself a little bit. If you hire someone that's not a culture fit, you agreed to have a divorce at some point. Patrick Baldwin: That question came up in my head like, John does that. What about other CEOs? The next thing you know, you're riding in a truck unannounced., John Myers: No. When they do, you'll see, Paul, we've stretched far on some deals. In other areas of Europe, you get the middle finger. Every one of our jobs internally is posted for people to apply., We only have two requirements. Thank you! In a lot of ways, Rentokil North America has remained a distinctly American business, especially with you at the helm here and all of your senior managers for the most part. My limitations for Presto-X is we had a couple of clients that needed some commodity fume and they developed a relationship where we could call them and send out some commodity fume. That would be crazy. Career progression is very much available. One of the things that we talk about a lot is hiring, training, and development of people., If you get those three things right, in our business, not the factory floor where you have a widget maker and the guy that has the best widget maker wins but the company where it's about the people that affect your mechanism for the service delivery. We got our two training directors together to train newly hired specialists and then ongoing training. You go into the Seattle market, and you buy a $2 million player, a $4 million player, and a $5 million player and you jam it all together, it makes sense to have a consistent brand there. The last time you and I saw each other was pre-COVID. Paul Giannamore: Especially the way that Rentokil North America has grown. I agree with you, 100%. Of course, after you've been on the job a little bit, you're always a little bit smarter. John Myers: Route density does three things for us. What does that mean? envie um e-mail para om ons te informeren over dit probleem. Almost every time I would see you, irrespective of where we were in the country, you were like, I'm going to be showing up to dinner a little bit late because I'm going to go spend some time with a customer., Patrick Baldwin: Its the polite no, Paul.. Why is that important? Of the 9,000, 3/4 are frontline colleagues doing work out there in a vehicle, answering a phone, or selling something. We all learned this lesson. Are they wearing the right masks? We're not doing a good job at tick control, either. Were fear-of-failure guys. I didn't know if you're focusing on your clients improving customer retention or when you're taking them through the process of customer retention is a big deal. John Myers Email Address Found 4 email address listings: John Myers Phone Number Found 6 phone numbers: +1 more View John's Email & Phone (It's Free) 5 free lookups per month. I wanted to understand far more than the top-line impact that customer retention has on a business. Don't worry about the job and the title. Is it different? John Myers is a Managing Director, North America of Rentokil Initial PLC. It didn't do a whole lot one time so it was a pretty homogenous customer base, which was good for testing. Would you agree with me that the big three are essentially behind a lot of the smaller players in mosquito control services, at least on the residential side in North America? He was big on safety but the thing that stood out to me was 150 million miles a year. www.pctonline.com is using a security service for protection against online attacks. The reason I bring that up is when there's an opportunity that fits your career interests and you say yes, it's going to make you a better businessman and maybe even a better person because you have to adapt yourself to new surroundings. He was passionate about it. This is a business I can buy. That was when I learned that lesson. We haven't broken that code. Eventually, after seven hours, no one can do that. He kicked off the letter to Andy who returned a letter to me with his own commentary. There is a little bit of a benefit that I can say about the fact I've been there twelve years. I think of the fatalities, the accidents. John Myers: Right around eight years. I come out of private equity. If I said, I don't want to do it during the busy season because of X, Y, and Z. I want to lay the groundwork during March and April. Are we thinking the regular suspects are going to do a little bit more? Its easy to get into that trap., If you're creative, you're dynamic, and you have a bias towards action, you start thinking about solutions without the why. A branch manager can manage up to four ops managers. Let's say 23 years when I showed up. I don't even know any of the details. He put the card on the ground and stepped on it so his footprint was there. They've been around forever and ever. The first thing is I love working for Andy Ransom. Se continui a visualizzare Patrick Baldwin: I've got a few. Theres Busch, Pepsi, Coke, Coors, or Miller, you get the idea. That was fine. It makes a difference if I do a deal right now with a firm to know that I am going to see John, Bruce, and Alex a year from now, all these guys that have been around for a long time and have institutional knowledge. Years ago, Steritech was a good company with good specialists. Those are great discussions. Ci Not the John Myers you were looking for? After they're in the box, let it go for a little bit. As soon as I started doing that, it is a release. I talked about hiring, training, and development before but I've made lots and lots of hiring mistakes but it's never been because they couldn't do the job. Rentokil does a great job from a DD perspective to mitigate those types of things and they do raise them. Yellow pages are moving this way. He's an outside adviser., John Myers: Those that own companies and sell them do care about what happens to their company. Mike Rogers spoke about it. Paul Giannamore: Those are stories for other episodes.. They know the shortcuts to the home. Paul Giannamore: First off, sellers have a different degree of consideration when they're selling their business. Whatever brand you pick has to resonate with the residential customer.
